Senior Training Program Manager

At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands like Alaska Airlines and DICK'S Sporting Goods drive revenue growth and meaningful customer experiences. We help users unlock the value of all of their customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow. We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

The Role

As a Training Program Manager at Amperity, you will be a primary driver in the enablement of employees, partners, and customers.  Your focus will be to develop and deliver customer-focused training, and programs to grow enablement offerings.  You have a passion spanning marketing/data analytics and the learning process.. You will collaborate on the development of training content and programs for multiple audiences and all delivery mediums (in-person, virtual classroom, self-paced learning, and Train the Trainer).  You will operate in assisting the team with operational tasks. You will report to the Senior Manager; Support Services Operations.

Interesting Problems

• Develop, deliver, and maintain end-user product training to Amperity employees, partners, and customers.  Training delivery will be a combination of virtual classroom and eLearning, with the potential for in-person training (that may require travel). 
• Your training will focus on ensuring analysts, marketers, and other users to use data to guide value from our platform. You help build product adoption by focusing on customer success and best practices, and building product champions.
• Collaborate on curriculum development and instructional design.  Partner with subject matter experts to develop expertise and assist colleagues in developing and evolving learning assets.
• Operate within and collaborate on improving the training process, using the LMS. Create environments, exercises, labs, and quizzes. Keep training assets and materials up to date and organized.
• Develop strategies and programs to grow enablement programs using a mix of modalities as deemed appropriate. 
• Help develop training kits and Train the Trainer programs to aid others who provide customer end-user training.
• Use your product knowledge and customer/employee interaction to identify product opportunities to simplify implementation and usage. Work with Product Managers directly to improve the product based on your insights.

About You

• 3+ years of databases, big data, cloud computing, IT, AI, and LLMs
• 1+ year of basic SQL proficiency.
• You understand Marketing technology, digital marketing strategies, concepts, and processes.
• 5 years’ experience working in related technologies in a customer-facing role in an enterprise b2b SaaS environments.
• Comfortable with communicating with all levels of leadership both internal to Amperity and external to our partners and customers.
• You have experience in the ability to transfer your knowledge that bridges data, technology and benefits or our products to multiple audiences. 
• Experience with a variety of training principles. Knowledge of adult learning and train the trainer experience is desirable. 
• Experience with video editing is desirable.
• Willingness to travel

Location 

Seattle, WA or New York, NY

We have a hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office each week, providing a mix of in-person collaboration and remote flexibility

Compensation

Base Salary:  $98,000 - $130,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. 

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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