Sr. Project Manager

Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
PureSpectrum currently facilitates more than 65 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
The Opportunity:
PureSpectrum is looking for a Sr. Project Manager to join our Services team. This role is vital to the day-to-day management and successful delivery of sample-only and full-service customer projects. You'll work closely with customers as their first line of assistance to coordinate & support project delivery requirements with internal team members. The role requires an organized, resourceful individual who can successfully manage multiple projects in a fast-paced, rapidly changing startup environment.
This position reports to our Rochester office. Candidates must be able to commute to the office 3x a week.
Your Responsibilities:

• Take ownership of and successfully lead customer projects from start to finish
• Provide regular project updates to customers and internal teams
• Oversee and lead complex projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc) for full-service and sample-only projects; ensuring customer & business expectations are met or exceeded
• Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without quality issues
• Be known as a resource across the team and organization for project delivery, client service offerings, PureSpectrum technology, best practices, and the market research delivery process.
• Build strong relationships with our customers and internal teams
• Proactively anticipate, troubleshoot, manage, overcome, and/or escalate customer and product needs
• Translate customer feedback into actionable items for our product and sales teams
• Develop expertise in market research and consumer insights
• Contribute to the successful completion of OKRs that drive forward the growth of the Client Services organization and PureSpectrum
• And whatever else comes your way!

Requirements:

• Bachelor's degree preferred
• Minimum of 4-6 years of market research industry and project management experience.
• Consultative problem-solving to identify customer opportunities and solutions
• Excellent communication and analytical skills
• A passion for curiosity and a drive to always be learning
• Strong follow-through skills
• Well-developed time management and multi-tasking skills - able to support multiple projects and manage competing priorities
• Solid -solving and decision-making abilities
• Never cut corners in meeting project and customer needs
• Experience with MSOffice and GSuite product s

PureSpectrum Benefits:
We offer a modern company culture with flexibility, individuality, creativity, and open communication at all business levels. New projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionally.

• Unlimited PTO and sick time.
• Team events and celebrations.
• Employees enjoy casual dress and fun within a professional team environment.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.