At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
The Global Head of Transformation will spearhead the strategic vision and execution of transformation initiatives within the Transformation Office. They will provide leadership and direction to ensure that transformation efforts are aligned with the organization’s goals, particularly focusing on a key success pillar for Qualtrics: simplifying our business. This senior leader will oversee the integration of cross-functional activities, optimize resource allocation, and proactively address risks to drive progress. They will cultivate a collaborative environment among stakeholders, manage interdependencies, and ensure seamless communication to keep all parties engaged, consulted, and informed. Ultimately, the Global Head of Transformation will serve as the catalyst for change, setting the strategic tone and driving the transformation to achieve its objectives.
- Strategic Vision: Ability to develop and articulate a clear, compelling vision for the transformation initiatives that align with the organization’s strategic goals.
- Leadership: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
- Communication: Ability to communicate effectively initiatives, updates, and feedback to all stakeholders, ensuring transparency and engagement.
- Problem-Solving: Strong analytical and problem-solving skills to identify challenges, develop solutions and unblock challenges for the team as well as facilitating SteerCo discussions for major decisions.
- Resource Optimization: Ability to allocate and manage resources, including time, budget, and personnel, to maximize impact and achieve objectives.
- Risk Management: Ability to anticipate, identify, and mitigate risks associated with transformation initiatives, ensuring that potential obstacles are addressed proactively.
- Executive Exposure: Continuous exposure to C-suite and Private Equity interactions and decision-making
- Cross-functional knowledge: Ability to develop knowledge and expertise across many functions of the organization
- Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
- Drive Strategic Direction and Priorities: Manage transformation backlog to maximize impact and pace of progress
- Ensure Successful Implementation of Transformation Initiatives: Set key objectives and success measures for each of the initiatives
- Foster Cross-Functional Alignment and buy-in: Identify key cross-functional stakeholders and establish the right touchpoints and processes to drive collaboration and alignment
- Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
e
- Track record of leading and managing large-scale transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures.
- Track record of developing strategic plans, analyzing complex situations, identifying key issues, and implementing effective solutions.
- Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
- Demonstrate results-based impact of previous transformation programs.
- Newly formed team that is highly-trusted by C-suite
- Team that is built with high performing individuals across different functions
- Collaborative problem solvers with a keen ability to bring each other along on initiatives
- Expert communicators to key business stakeholders
- Work/life balance high priority
- Flexible working mode to fit with personal commitments and context
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
What the Team is Saying
What We Do
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally.
"We are in the business of empowering organizations to really understand what people want, and then act on it with empathy, speed, and scale. This is what Qualtrics Experience Management is really about." - Zig Serafin, CEO
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
Gallery
.jpeg)
.jpeg)
Qualtrics Teams
Qualtrics Offices
OnSite Workspace
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
