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Provide empathetic, concierge-style service to patients and support providers with administrative tasks. Pilot new efforts and assist in managing prior authorizations.
Develop, implement, and oversee all training & education for front-line patient care teams including providers (RNs, NPs, MDs) and patient advocates. Own strategy, execution, and improvement of scalable training program. Translate complex information into impactful learning content and equip teams with necessary knowledge foundation for delivering high-quality care at scale.
Manage and oversee the licensing of Ro's nationwide network of pharmacies, ensuring compliance with pharmacy laws and regulations. Collaborate with cross-functional stakeholders to meet licensing requirements and maintain relationships with regulatory entities.