Search the 29 jobs at Optimum

Responsible for selling communications services to multiple dwelling unit clients, meeting sales goals, negotiating client agreements, prospecting for new sales opportunities, and developing strategic account plans. Requires strong communication, negotiation, problem-solving, and analytical skills, as well as the ability to work independently and with others.

Senior Director Customer Care responsible for leading digital care operations, enhancing customer satisfaction, improving KPIs, designing customer care processes, identifying revenue opportunities, analyzing customer contact drivers, and collaborating with stakeholders to enhance care digital channels.

The Inbound Retention Sales Supervisor oversees a team of Retention Specialists to ensure they meet or exceed departmental goals through training, coaching, and motivation. Responsibilities include supervising, training, monitoring, coaching, and developing staff, ensuring adherence to policies and procedures, conducting team meetings, and participating in special projects. Qualifications include 2-3 years of Retention experience, 2-3 years of Training/Mentoring experience, 1 year of Management experience, multitasking ability, knowledge of IDA, DART, and KDB, familiarity with the competitive landscape, and proficiency in Excel, Word, and Power Point. Bilingual proficiency in English and Spanish is required.

As a Manager of Residential Direct Sales at Optimum, you will lead a team of Direct Sales Supervisors and Representatives to exceed sales goals and enhance subscriber growth. Responsibilities include optimizing performance, analyzing market trends, motivating teams, and improving customer relationships. Qualifications include 5+ years of sales leadership experience, telecom industry knowledge, strong communication skills, project management abilities, and problem-solving skills.

The eCommerce Specialist at Optimum is responsible for providing high-value sales, primarily through chat and email, engaging with customers, explaining product value, meeting sales targets, and maintaining knowledge of products. This role requires strong interpersonal and computer skills, flexibility in work hours, and excellent written and oral communication.

The Sales Quality Specialist at Optimum is responsible for monitoring the call quality performance of Sales Agents, identifying missed sales opportunities, analyzing data trends, and designing evaluation programs for call audits. The role requires 3-5 years of call center or related experience, strong communication skills, proficiency in Microsoft Office, and project management skills.

The Workforce Planning Analyst is responsible for strategic goals through forecast modeling, capacity planning, collaboration, and effective communication. They support Sales organizations and are involved in budget preparation, reporting, and project management.

The Business Development Manager at Optimum is responsible for coaching and mentoring new hires and low performers in the field to drive business sales. They collaborate with local management, conduct ride outs with AEs, and ensure sales objectives are met. Administrative duties include monthly one-on-ones and quarterly reviews. Qualifications include a proven track record in direct sales and leadership in business telecommunications or related fields.

Optimum is seeking a Small to Medium Business Account Executive to reshape the way people connect by offering best-in-class connectivity solutions to businesses. Responsibilities include prospecting and lead generation, engaging with businesses to educate them on telecom services, creating tailored solutions, staying updated on products, delivering sales presentations, closing deals, and building lasting relationships with customers.

Optimum is seeking a Small to Medium Business Account Executive to prospect, engage, educate, and close deals with potential customers, offering telecom solutions. Responsibilities include lead generation, customized solutions, product knowledge, sales pitches, and documentation. Minimum qualifications include 2-3 years of field sales experience and effective communication skills.

The Partner Management Supervisor oversees contact center campaigns, procedures, and processes for BPO vendors providing Optimum services. Responsibilities include managing performance, quality, and improvement, collaborating with vendors, and implementing strategies to drive cost effectiveness and revenue growth. This role requires strong people management, strategic thinking, analytical skills, and experience in the cable/telecommunications industry.

The Director of Indirect Business Channel Sales at Optimum is responsible for driving customer acquisitions through managing and expanding a portfolio of indirect channel partners. The role involves building pipelines, driving revenue, developing partner programs, and building relationships to promote Optimum solutions.

Optimum is seeking an Indirect Account Manager to enhance customer satisfaction, grow account revenue, and lead cross-functional projects. Responsibilities include prospecting, selling, and developing client base, monitoring competitive offers, and providing exceptional customer experiences. Qualifications include 5 years' experience in Telecommunications, strong problem-solving skills, and proficiency in Salesforce.

The Manager, BPO Management is responsible for developing and overseeing operations of inbound call campaigns, strategies, procedures, and processes for third-party vendors providing services for Altice USA. This role focuses on improving deliverable quality, driving cost effectiveness, generating sales and revenue, and ensuring customer relationship retention.

The SVP, GM of Regional Market Structure at Optimum will lead a team to deliver financial, subscriber, and operating goals at a regional level. Responsibilities include collaborating with key partners, driving community engagement, overseeing regional performance, and establishing market-specific strategies.

The Compliance System Analyst Lead role involves designing and maintaining databases, managing file systems, troubleshooting database issues, and leading a team of System Analysts. The role requires expertise in SQL queries, data architecture, data manipulation, and proficiency in various software programs.

As a Direct Sales Representative at Optimum, you will provide tailored telecom solutions to customers, showcase and sell telecom products, negotiate deals, maintain documentation, build lasting relationships, collaborate with the sales team, meet sales targets, and ensure compliance with company policies.

The Sales Engineer at Optimum provides presale technical support, participates in sales calls, designs solutions, and ensures customer satisfaction. They work with the Sales Force, provide Tier II support, and consult on complex applications of voice, data, and video solutions. Responsibilities include supporting Sales Force, presenting technical advantages, translating technical jargon, and assisting in gathering data for proposals. Qualifications include management skills and a minimum of 5 years in Telecommunications Sales.

Optimum is seeking Business to Business (B2B) Outbound Sales Representatives to offer High-Speed Data, Video, and VoiP solutions to B2B customers. Responsibilities include initiating and closing sales, creating proposals, following up on leads, and maintaining client relationships. This position offers competitive total rewards packages and incentives for top performers.

Looking for Business to Business (B2B) Inbound Sales Representatives to offer Connectivity and Entertainment products to B2B customers. Responsible for maximizing sales, evaluating customer needs, and recommending appropriate products.