Responsible for selling communications services to multiple dwelling unit clients, meeting sales goals, negotiating client agreements, prospecting for new sales opportunities, and developing strategic account plans. Requires strong communication, negotiation, problem-solving, and analytical skills, as well as the ability to work independently and with others.

Senior Director Customer Care responsible for leading digital care operations, enhancing customer satisfaction, improving KPIs, designing customer care processes, identifying revenue opportunities, analyzing customer contact drivers, and collaborating with stakeholders to enhance care digital channels.

The Inbound Retention Sales Supervisor oversees a team of Retention Specialists to ensure they meet or exceed departmental goals through training, coaching, and motivation. Responsibilities include supervising, training, monitoring, coaching, and developing staff, ensuring adherence to policies and procedures, conducting team meetings, and participating in special projects. Qualifications include 2-3 years of Retention experience, 2-3 years of Training/Mentoring experience, 1 year of Management experience, multitasking ability, knowledge of IDA, DART, and KDB, familiarity with the competitive landscape, and proficiency in Excel, Word, and Power Point. Bilingual proficiency in English and Spanish is required.