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Engineering Manager role at Headway overseeing the Internal Tools team responsible for healthcare data systems and operations, working with non-technical teams to improve efficiency and customer experience. Requires strong leadership and collaboration skills in a fast-paced environment.
Lead the Workday administration and integration at Headway, partnering with stakeholders to enhance workflow and technology efficiencies. Participate in on-call IT support and develop reporting methods for data-informed decisions.
As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of valuable provider segments. Your responsibilities include mentoring the team, developing customer success strategies, tracking key metrics, collaborating with different departments, and training the team to deliver exceptional service. You will play a critical role in optimizing provider satisfaction and success metrics to enhance the customer experience and increase revenue.