The Customer Success Manager will manage high-value subscription accounts, build relationships with attorney clients, oversee communications, and enhance service usage. They will collaborate with internal teams to ensure exceptional client experiences and support sales efforts.

The Collections Specialist will manage accounts receivable and collections, including generating and sending invoices, following up on unpaid invoices, processing cash applications, and interacting with clients regarding billing inquiries. Responsibilities also include monthly closing activities, account analysis, and assisting with annual audits.