The Director of Customer Success will lead and develop a high-performing team, implement strategic initiatives to enhance customer engagement, oversee upsell strategies, and advocate for customer needs with key stakeholders. Responsibilities include conducting reviews, analyzing trends, and driving operational excellence within the Customer Success function.

As a Customer Success Manager at Cymulate, you will guide customers through onboarding, provide insights on emerging threats, ensure satisfaction with product capabilities, report on performance metrics, and identify opportunities for expanding service usage across client organizations.

The MSSP Partner Success Manager oversees relationships with MSSP partners, driving engagement and ensuring their success with the company's cybersecurity solutions. Responsibilities include managing partner interactions, monitoring performance, providing analytical insights, and collaborating with technical teams on support issues. The role emphasizes relationship-building and strategic development of partner enablement resources.