Voluntary Benefits Account Representative II

Description and Requirements

- Must be commutable to a MetLife office as being in office is required 1x per month.
** candidates in Tampa, FL preferred

Provides billing administration and solutions to MetLife group customers across all markets, products and customer billing arrangements. Responsible for the overall customer billing experience and delivering service excellence to standard group customers.

• Builds and maintains strong relationships with group customers and internal partners. Serves as key contact to call center on complex issues. Resolves and responds directly to group customer regarding billing inquiries and issues. May include other internal partners in resolution. Participates in escalation calls as billing expert with Customer, Broker, Sales and Service as situation warrants.
• Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments and overpayments. Offers situation specific alternatives and solutions to assist customers.
• Educates customers on the billing and remittance processes and provides ongoing guidance and support to make billing administration easy for them.
• Performs functions critical to the accuracy of billing for assigned group customers including: daily review and analysis of error reports; suspense management; billing vs remit discrepancies; billing master schedule updates; final bill hold review and release; eligibility updates and identification of D&U.
• Completes group level reconciliations and payment history review. Makes decisions regarding refunds, write-offs and reinstatements.

• Demonstrated customer service skills with the ability to communicate both verbally and in writing. Experience handling pressure situations with professionalism and tack.
• Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness.
• High school diploma or equivalent required. Bachelor's Degree or related business experience preferred.

• Prior billing experience including reconciliations and payroll processing.
• Experience working directly with customers to resolve issues.
• Experience with insurance/financial
The salary range for applicants for this position is 45,200 - 53,000.

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
45,200 - 53,000