Technical Program Manager (Engineering)

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:

Join the heart of innovation at Aircall as part of our Engineering team, where innovation meets impact. Our team is a dynamic group of engineers, thinkers, and problem-solvers dedicated to transforming the way businesses communicate. We pride ourselves on a culture of collaboration, continuous learning, and excellence in software development.With a focus on building scalable, reliable, and cutting-edge solutions, we empower companies worldwide to connect with their customers more effectively. At Aircall, you’ll work alongside a supportive team that values your ideas and encourages growth, all while shaping the future of cloud-based communication.Whether you’re refining existing features or pioneering new technological frontiers, you’ll contribute to a product that’s changing the face of business communication. Join us in our mission to make every conversation meaningful.

About the Role:

We are seeking a Technical Program Manager (TPM) who will help align strategic technical initiatives with product goals and serve in part as a Chief of Staff. This role is ideal for someone who can seamlessly navigate between high-level strategy and tactical execution, driving initiatives across engineering and product teams. You will be responsible for guiding cross-functional projects and ensuring alignment between technical and product teams. Additionally, you’ll work closely with senior leadership to prioritize high-impact initiatives and provide support for the execution of key company goals.

What you'll do:

• Collaborate on Strategic Initiatives: Work with senior leadership to ensure that technical and product strategies are aligned, fostering collaboration across teams to achieve company goals.
• Lead Cross-Functional Projects: Scope and drive complex projects involving multiple teams across Go-To-Market, Product, and Engineering functions. Break down large projects into manageable pieces, define technical strategies, and develop scalable solutions.
• Operate as a Chief of Staff: Serve as a strategic partner to leadership, helping to set priorities, align teams, and track the progress of critical initiatives. Act as an extension of leadership to drive cross-departmental collaboration.
• Manage Multiple Programs: Oversee various initiatives, forming strategic partnerships across functions, and ensuring that projects are delivered on time and with the expected quality.
• Influence Technical Decisions: Engage in technical discussions, identifying solution gaps, and making informed decisions on product versus technology trade-offs. Provide deep domain expertise to guide technical strategies alongside engineering teams.
• Stakeholder Communication & Risk Management: Report progress, anticipate bottlenecks, and escalate issues as needed. Ensure stakeholders, up to C-suite level, are aligned on goals and timelines, delivering concise updates tailored to different audiences.
• Strategic Leadership: Provide structure and direction for new problem areas, initiating and leading projects from concept to implementation. Drive continuous improvement in project delivery and cross-functional collaboration.

What you'll bring:

• 5+ years of experience in a TPM role at a tech company, with a proven track record in leading cross-functional initiatives.
• Experience working closely with senior leadership to drive strategic initiatives across teams.
• Technical expertise in product/engineering with the ability to challenge and influence technical decisions.
• Chief of Staff experience or ability to engage strategically with leadership, aligning teams with broader company goals and priorities.
• Strong project management skills: You have demonstrated the ability to manage complex, multi-faceted programs, with excellent prioritization and problem-solving abilities.
• Outstanding communication skills: You can translate complex technical concepts into actionable plans and effectively communicate with both technical and non-technical stakeholders.
• Self-motivated and proactive: You thrive in fast-paced environments, and you’re able to take initiative, navigate ambiguity, and drive projects forward.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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