Technical Product Manager, Messaging

CreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Technical Product Manager, Messaging

We are seeking a Technical Product Manager to own the realization of our new and refreshed creator messaging capabilities and a data-centric transformation of our CRM. You’ll dig into CreatorIQ’s existing software architecture, refine the vision for an improved messaging & CRM experience, and directionally influence our product roadmap.

As the TPM, you will report directly to the Director for Product and work closely with the VP of Innovation, as well as engineering and customer-facing teams. The ideal candidate is a product person with a proven track record of shipping email software. They know the nuances of deliverability and understand data architecture.

In this role, you’ll get to:

• Product Execution: Architect and execute the development (in partnership with engineering), go-to-market (in partnership with customer success), and UAT of our messaging & CRM product suite.
• Expert Insight: Ensure that our platform adheres to best practices for deliverability, messaging legality, and inbox performance.
• Automation and Scalability: Ensure that our platform is built to accommodate the scale of our customer’s messaging needs.
• User Experience: Oversee the usability of our customer-facing messaging features – especially our WYSIWYG editors and unified inboxes UIs. Ensuring that they are user-friendly, responsive, and aligned with current best practices.
• Cross-Platform Communication Technologies: Explore and integrate non-email communication technologies, such as SMS/MMS and direct messaging, to enhance our platform's communication capabilities.

Who you are and what you’ll need for this position:

• Proven experience as a Technical Product Manager who has shipped email messaging software before (esp. marketing automation, sales engagement, or other ESPs).
• Strong background in email deliverability and sending automation concepts.
• Expertise in responsive email HTML, template design, and WYSIWYG editors, especially in the context of integration.
• Deep nuanced knowledge of the different kinds of email, and how they are used (marketing vs. transactional vs. cold, etc.)
• Experience with and understanding of AWS SES concepts.
• Technical understanding of ESP integrations, APIs, and SMTP (esp. Google Workspace, Outlook365).
• Strong communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• A kind disposition.
• Preferred: Experience with SMS/MMS systems.
• Preferred: Experience with direct message integrations (social platforms, community applications).
• Preferred: Experience with influencer marketing and creator messaging concepts a big plus.
• Preferred: API development experience.
• Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do. 
• Guidance: utilize our learning platform, WorkRamp, to get the training and tools you’ll need to become successful here from your first day with us.
• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
• Work/Life Harmony: 15 day’s vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Whole Health Package: medical, dental, vision, life, disability insurance, and more. Savings: a 401k (USA) plan to help you plan ahead.
• Work From Home Stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

Who we are:

CreatorIQ is the most trusted influencer marketing platform for organizations looking to advance their creator marketing. Its enterprise-grade technology and industry-leading intelligence facilitate faster and safer creator discovery, unify complex workflows, and power robust reporting, while ensuring compliance and brand safety. Thousands of the world’s most innovative brands and agencies use CreatorIQ, including Logitech, Movers+Shakers, Nestlé, RQ, Sephora, Unilever and more. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.