Supervisor, Media Operations

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
Team Overview
Work with a highly motivated team of individuals who are responsible for the fulfillment of media content to NBCUniversal's distribution outlets, including its broadcast and cable networks, owned television stations, international global networks, and online destinations including Peacock.
NBCUniversal is seeking a Supervisor, Media Operations, to join the leadership team that encompasses all aspects of the digital supply chain: Client & Vendor Relations, Quality Control, and Delivery to clients all around the world. This team manages and maintains our media library for all shortform content across linear and digital, while serving as liaisons between vendors, Sales operations and internal Technical Operations teams for domestic, local, and international fulfillment across the portfolio. As Supervisor, Media Operations, you will be part of a 24x7 driven and highly motivated team that supports the fulfillment of media content to NBCUniversal's distribution outlets.
Responsibilities

• Supervise and lead a team of coordinators to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring, training, scheduling, coaching and performance management of a team of direct reports. Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues.
• Lead and serve as a project manager for department initiatives such as new workflows or technology development and implementation.
• Responsible for ensuring the creation, implementation and maintenance of SOPs.
• With support of the team Specialists, ensure that all coordinators receive proper training while maintaining training matrix and assigns training sessions.
• Act as an operational lead on outage bridges as required, identifies patterns and conducts root cause analysis recommending process/technology solutions to prevent further instances of similar problems.
• Identify areas in new or legacy workflows where improvements can be implemented to improve productivity.
• Serve as a lead representative of the Media Operations Center, providing customer service excellence that entails timely responsiveness, succinct follow ups, and building strong relationships with customer base and peer groups.
• All other duties as assigned.

Qualifications

• BA/BS in relevant field or equivalent relevant professional experience required
• Minimum 4 years professional experience in a broadcast, postproduction, or digital media prep environment
• Minimum 2 years leadership experience in a fast-paced environment including a demonstrated ability to lead people and/or projects, influence others, problem solve and adapt to changing scenarios while maintain professionalism during challenging and stressful situations
• A track record of meeting or exceeding performance expectations
• Must have flexibility with work schedule; must be able to work late hours, overnights, weekends, holidays and occasional special events when needed for 24/7 operations
• Must be willing to work in Englewood Cliffs, NJ
• Must have unrestricted employment authorization to work in the United States.

Desired Characteristics:

• Prior experience in broadcast scheduling or traffic, media ingest, or on-air operations
• Background in customer service or a client facing role
• Knowledge and understanding of various digital formats, codecs, industry standard tools
• Prior technical experience with media asset management and workflow systems
• Ability to troubleshoot and think outside the box
• Excellent communication and interpersonal skills, ability to interface with multiple departments, clients, and vendors
• Ability to maintain composure and make quick decisions in high-pressure situations.
• Ability to adapt to new and changing workflows and software implementations
• Ability to multi-task and balance numerous priorities in a deadline-oriented environment
• An acute attention to detail and a knack for cross-referencing and identifying inconsistencies, coupled with the ability to anticipate and report potential issues and concerns proactively.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].