Substance Use Disorder (SUD) Care Advocate

Bilingual Substance Use Disorder (SUD) Care Advocate

As a Bilingual SUD Care Advocate, you will serve as a crucial team member providing support to individuals seeking help for substance use disorders (SUDs). Your role involves engaging with clients, offering exceptional customer service, and coordinating care services to ensure effective treatment and support. You will work closely with other SUD Care Advocates, SUD Clinical Care Navigators and interdisciplinary teams to deliver comprehensive care. This position requires a master's degree in a relevant field, a strong background in mental health and substance abuse, and being fully bilingual (written and verbal) in both English and Spanish.

This is a full-time, remote role with the following mandatory schedule options:

• Monday - Friday, 9am-5pm PST / 10am-6pm MT / 12pm-8pm ET 
• OR Monday - Friday, 8am-4pm MT / 9am-5pm CT / 10am-6pm ET

What you’ll be doing: 

• Conduct initial outreach calls to individuals who have expressed interest in or may benefit from substance use disorder (SUD) treatment, engaging clients with empathy and understanding.
• Perform initial assessments to understand clients' needs and provide detailed information about treatment options, services, and resources available.
• Schedule appointments, manage referrals, and coordinate follow-up care to support clients through the referral and treatment process.
• Apply motivational interviewing and basic psycho-education techniques to help clients set goals for reducing substance use and achieving recovery, providing ongoing support as needed.
• Utilize foundational knowledge of substance use disorders, ASAM levels of care, and SUD treatments (e.g., contingency management, MAT, detox) to assist clients effectively.
• Provide immediate support and basic safety planning for clients in crisis or at risk, escalating to more experienced team members as necessary.
• Maintain accurate and up-to-date records in various systems, including an EHR, and utilize written and verbal communication skills to interact with clients and providers.
• Identify and address barriers to care, collaborating with clients and the team to resolve issues that may impact treatment and support.
• Participate in staff meetings, case consultations, and training sessions to contribute to team knowledge and cohesion.
• Follow organizational policies and maintain confidentiality, compliance, and ethical standards in all interactions and documentation.
• Provide support and coverage to other SUD Care Advocates as needed, assisting with workload and ensuring team effectiveness.

What success looks like in this role:

• High client satisfaction and engagement
• Efficient appointment and referral management
• Effective crisis intervention and goal support
• Accurate and compliant documentation
• Successful resolution of care barriers
• Active participation in team development

What we expect from you

• Master’s degree in a relevant field such as psychology, social work, or counseling with a minimum of 1+ years of clinical experience in substance use disorders (SUD) firmly required.
• Proficiency in motivational interviewing and triage, with excellent listening, written, and verbal communication skills firmly required.
• Fully bilingual in English and Spanish firmly required.
• Demonstrated ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion.
• A strong motivation to deliver exceptional, high-touch service to clients.
• Tech-savvy with comfort in using various computer platforms, learning new systems, and performing tech-related tasks efficiently.
• Capable of managing multiple tasks and shifting contexts with ease.
• Demonstrates a willingness to learn and adapt, seeking continuous improvement in skills and knowledge.

Bonus qualifications

• SUD licensure or certifications

The target base salary range for this position is $32.00-$39.60 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Generous paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes