Subject Matter Expert for B2C Sales Software, Director

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New York, NY
Hybrid
Marketing Tech • Software
Power better calls for support, sales and operations – with way less effort – using the Regal AI Agent Platform!
The Role

ABOUT US:

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.


Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey


Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!


ABOUT THE ROLE:


Regal.io is actively looking to hire a Subject Matter Expert for B2C Sales Software, Director for our team! This is a unique role that will sit on the sales team and work with Marketing, Sales and Product to craft the right narrative, prioritize the right features and work with complex customers to show them the value of Regal. You're looked at not just as an expert on contact center software, B2C sales automation and B2C marketing automation, but as someone who will be critical in communicating that expertise to our customers.


RESPONSIBILITIES:

  • Partner with Account Executives to provide subject matter expertise on customer calls
  • Provide insight to ensure product management and marketing efforts support the company’s overall financial and operational strategies and goals 
  • Possess core knowledge of our product and engage Sales team where deep product expertise is required to drive to a close with prospects
  • Maintain competitive intelligence around key strengths and weaknesses of other products
  • Schedule and attend sales calls, or in-person meetings

ABOUT YOU:

  • 8+ years experience in business development, sales, sales engineering, solutions engineering, or other related roles (plus if some of it has been in enterprise)
  • Must have experience selling omnichannel contact center software and Dialers. Experience in B2C SalesTech, MarTech and/or Marketing Automation a plus.
  • Expertise in customer C-level sales and marketing stakeholder management
  • Able to work cross-functionally internally with Product and Marketing
  • A passion for tech and an ability to translate that passion to impact business for our customers
  • Prior experience in a startup technology company is a plus
  • Strong communication skills; ability to explain technical concepts to non-technical people and think outside of the box

BENEFITS & PERKS:

  • Competitive compensation packages, including early stage equity
  • 401k plan
  • Flexible PTO & 11 paid holidays
  • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
  • Paid parental leave
  • Growth Mindset learning and development stipend
  • Happy hours, team outings, & annual offsites!
  • Pre-tax commuter benefits
  • Complete laptop workstation
  • & more!

POSITION LOCATION & OFFICE DETAILS:


This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.



What the Team is Saying

Person1
Audra
Senior People Experience Associate
“Regal values personal and professional growth while prioritizing an investment in company culture. We constantly celebrate each other’s wins, big and small, and are encouraged to take time for connection both within our own teams and across the org.“
Audra
Newton
Kelly
Lex
Michael
Irene
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The Company
New York , NY
83 Employees
Hybrid Workplace
Year Founded: 2020

What We Do

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action.

Our Values
Customers are Royalty
We serve our customers above all else. If we don’t earn their love, someone else will.

Fast Execution Wins
We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing.

Growth Mindset
Your learning curve should be as steep as the company’s growth curve.

Data Beats Opinion
We make decisions based on analysis and data, not anecdotes.

Enjoy the Journey
We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.

Why Work With Us

At Regal.ai, every team member makes an impact. We move fast, solve complex challenges, and build game-changing AI solutions—together. Our culture thrives on fast execution, data-driven decisions, and continuous learning. If you want to grow, be challenged, and work with brilliant, motivated people, Regal.ai is where you want to be.

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Regal.ai Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We're in the office Tues-Thurs & WFH/Office Optional on Mon/Fri. Our HQ is in NYC. Annual offsites in fun spots such as Breckenridge, Miami, CT & more!

Typical time on-site: 3 days a week
New York, NY
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