We are looking for a Strategic Account Manager for our Sales Team. As a Strategic Account Manager, you will be working directly with our customers to ensure they are getting the most out of our software by driving impact and developing strong relationships between your customers and dscout. This role will focus on revenue retention and growth within your book of business by demonstrating value via your product expertise and understanding of use cases.
What you will do:
- Grow strategic relationships with our most valuable customers by renewing, upselling and cross-selling dscout products and services. Partner with our customer success (what we call Customer Experience & Research, or CXR), and product teams to deliver great product experiences.
- Deeply understand customer goals and help them meet their objectives by providing strategic recommendations on our platform’s best practices, use cases, and organizational workflow.
- Develop onboarding plans, lead and facilitate kick-off sessions, and appropriately set and manage support and delivery expectations.
- Create and deliver programs and tactics that will lead to increased impact on revenue.
- Engage with key influencers and decision makers across different teams within the customer’s organization, focusing on growth becoming their trusted advisor and consultant.
- Conduct business process reviews and goal-setting meetings.
- Travel 30% of the time including, strategic client meetings, select industry conferences, and bi-annual internal gatherings.
What you need to have:
- Minimum 4+ years working in an account management role.
- Minimum 3+ years working for Software as a Service (SaaS) company.
- Minimum 3+ years in quota carrying role.
- Amazing written communication, verbal communication, and presentation skills with internal and external teams.
- Detail oriented. You have a keen eye for detail and care deeply about consistency.
What is nice to have:
- Be a proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing customers, up to the executive level.
- You love to lead meetings and influence others. You know your audience and can communicate effectively while translating technical ideas to non-technical people and inspire people to try new things.
- Be (or be willing to become) an expert in research trends, stay informed of data-driven industry news, emerging technologies and competitor offerings.
- You are able to meet and organize around many moving parts, appropriately set and manage expectations and still have fun along the way.
- You think on a strategic level and act tactically. You love evaluating things from a high level, but also have a technical curiosity and enjoy working directly with products
- Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch an initiative, take ownership and follow through.
- A confident cross-functional team player: working to keep people from multiple disciplines aligned toward the same goal.
- Experience working in a software company that also offers professional services.
What the Team is Saying
What We Do
Dscout helps companies better understand the experiences people have with their products and brands in everyday life. Our SaaS video research platform helps our customers gather, manage, share and analyze millions of in-context moments submitted by people around the world.
Why Work With Us
Curious. Empathetic. Smart.
We are a crew of curious humans helping the world's most beloved brands become more customer-centric. If this gets you excited, we'd love to hear from you!
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Employees work remotely.
dscout’s goal is to provide team members with the flexibility to decide their best way of working, meaning we operate as a remote-first company!
