Sr. Manager, Site Reliability Engineering

It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!

We are seeking an experienced Senior Manager, Site Reliability Engineering to lead the team overseeing the operation, performance and reliability of the Multi-Tenant BlackLine Accounts Receivable SAAS products. These are hosted in Microsoft Azure using serverless technologies for PAAS, IAAS, and SAAS components.
This position plays a key role in ensuring that Blackline's Accounts Receivable products, services, infrastructure and public cloud are carefully planned and deployed in a time, place, and configuration which is ideal for serving BL's users. Your role encompasses aspects of capacity planning, technical project execution, performance monitoring, site reliability, security and software engineering. You must be equally at home explaining analyses and project recommendations to senior management as you are discussing the technical findings to engineers or building tools to automate and scale their impact.
You will manage a team of 24/7 SRE staff managing day to day operations & monitoring, incident engagement, and disaster recovery activities. The candidate must possess solid critical thinking skills and have experience suporting 24x7 High Availability mission-critical traffic-intensive web infrastructures and be familiar with public cloud hosting.

• Improves the BlackLine SaaS service experience by discovering and highlighting optimization opportunities with existing code or architectural design to address application availability, performance, observability, efficiency, and security challenges.
• Develops tools and systems to automate the identification, analysis, and remediation of application events, infrastructure issues, or requests.
• Manages Incident Response and delivers Root Cause analyses
• Manages Production Operations, including day-to-day administration of running processes, security and vulnerability management, 24x7 initial response to system alerts and requests from the Customer team
• Adhere to the change management and other established processes and procedures.
• Support our continued certification to ISO 27001, ISO 9001 and SOC2 standards
• Advocates for change across the organization. Ensures the implementation of change with appropriate communications, goals, resources, metrics, and reviews.
• Partners with internal organizations and vendors to develop multi-year roadmaps influencing the direction and evolution of the operating environment and support protocols.
• Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate if these KPI's are being met.
• Leads cross-functionally with other teams to surface common pain points, architect solutions, establish conventions, and evangelize application development and operations best practices.
• Maintains and evolves the BlackLine trust site to include real time availability and performance information.
• Monitor and plan for capacity and growth.
• Maintain documentation and operational knowledge base.

• Bachelor's degree in information technology, Business or related field or equivalent experience.
• Minimum 8+ years of industry experience.
• Minimum 3+ years of leadership experience.
• Someone energized by a fast-paced, iterative approach.
• Strong written and oral communication skills.
• Strong ownership, pride in work, and ability to take things across the finish line.
• Proven ability to balance urgent needs along with long term strategy.
• Ability to communicate well with both business owners, Executives and technical staff, at the appropriate levels.
• Lead by example, care for your team, and establish credibility with the quality of the teams' technical execution.
• Manage end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence.
• Participate in and manage on-call rotation for the SRE Team.
• Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Blackline's services.
• Hands-on problem-solving skills and Root Cause Analysis, technical leadership and mentoring qualities.
• Expertise in reliable and repeatable web application deployment and architecture.
• Minimum 5 years of experience with a significant subset of the following technologies: HTML, CSS, XML, SOAP, Ajax, JavaScript, IIS, MSSQL, Jenkins, Chef, PowerShell, WMI, Java, SSL, Docker, Kubernetes, Azure DevOps.
• Prior C#, ASP.NET, Ruby, Go or Java development experience, preferably in an agile SaaS environment.
• Proven experience in one or more of the following: multi-page web apps, API integrations, monitoring/alerting, Public Cloud infrastructure management, distributed systems, cloud networking, or application security.
• Cross-system and full-stack architecture experience and awareness.

• Working knowledge of cloud platforms (Microsoft Azure strongly preferred).

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

USD $161,000.00 - USD $214,000.00

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.