Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on the Misson
As the Senior Manager of Design Systems at Zocdoc, you will be pivotal in evolving and scaling our design system, Mezzanine, into a robust, organization-wide tool that enhances product quality and design craftsmanship. You will spearhead cross-functional efforts to ensure consistent, high-quality user experiences across all Zocdoc products. By driving the vision, strategy, and adoption of our design system, you’ll help us deliver cohesive, delightful healthcare experiences for our users.
You’ll enjoy this role if you are…
- A visionary leader who can inspire and guide teams to collaborate and achieve high-quality outcomes
- Technically adept and passionate about building scalable, systems-level solutions in close partnership with engineering
- Detail-oriented and excel in visual design excellence
- Excel at the craft and can quickly pivot between micro and macro levels of design
- Comfortable driving alignment through ambiguity
Your day to day is…
- Leading and Evolving the Design System: Own and continuously improve our design system, Mezzanine
- Elevating Design Quality: Drive visual design excellence across the organization, ensuring our design system promotes a consistent, polished experience across all user touchpoints
- Adopting and Implementing New Tools: Introduce and implement tools and processes that facilitate the evolution, adoption, and deployment of our design system across various platforms
- Collaborating Cross-Functionally: Work closely with engineering and design leadership to define and deliver on the design system’s roadmap, ensuring it meets the needs of all stakeholders and alignment with Zocdoc’s broader goals
- Providing Clear Direction: Offer guidance and direction to design and engineering teams, aligning their work with the overall strategic vision of the company
- Managing Team Performance: Oversee the performance and health of your team, allocating resources effectively to support team goals and proactively addressing any challenges
You’ll be successful in this role if you have…
- A proven track record of leadership and team management, with the ability to inspire and motivate a design team towards high performance while ensuring the work aligns with the company’s goals
- Extensive experience with building and evolving design systems, with a strong portfolio demonstrating your approach and technical prowess
- Excellent craftsmanship and a role your sleeves up approach
- BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial) or a related field of equivalent practical experience
- Excellent communication and interpersonal skills, enabling effective collaboration and guidance
- Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on complex projects with diverse stakeholders
- Deep technical expertise and experience building and evolving design systems, especially around migration and adoption
- A life-long learner mentality with a growth mindset
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$180,000—$230,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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What the Team is Saying
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What We Do
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Teams
Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
