Sr. Manager, Executive Communications for Security

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The role:

• Work in close partnership with Security teams, as well as other functions responsible for crisis response plans in the company to deliver world class crisis communications, preparedness and execution, while striving for agility and continuous improvement.

• Lead crisis response efforts for internal and external audiences including managing and coordinating recommendations and messaging with our internal corporate communications leads.

• Develop proactive reputation management campaign strategies that diffuse negative news and/or category situations- this includes creating reactive media statements and mitigating risk through the development and execution of a proactive crisis playbook.

• Actively participate and support the Corporate Communications management team to ensure the quality of communications with internal and external stakeholders.

• Create common templates, toolkits and channels to advance streamlined ways of working to deliver globally consistent and locally relevant tools .

• Create and execute integrated rapid response communications plans, media statements, FAQs and external facing materials across a number of issues areas

• Run internal approval process for response materials .

• Support the development of communications materials to keep ServiceNow customers and partners informed of issues .

• Triage inbound inquiries to the Corporate Communications team and working with SMEs across the business to develop response .

• Collaborate with, and provide guidance to, regional PR teams as necessary.

• Ensure consistency with communications standards, policies and processes for media relations across a global, integrated operating company.

• Educate and ensure a professional mindset of communications leaders and employees throughout the organization.

• Apply an advanced understanding of crisis communications and reputation management leading practices and external benchmarks to the development and ongoing strategic direction for the Corporate Communications team.

• Support Security change comms plans via draft creation, and organization.
• Support Security org-related comms (e.g. org change comms, internal newsletters, change communications) as needed.

Qualifications

• 10+ years of deep communications experience with internal communications, crisis communications, and media relations in a global, matrixed organization.

• Proven experience counseling senior-level executives and activating communications strategy with c-suite executives.

• Experience working with counsel to support communications related to corporate litigation, a plus.

• Natural storyteller with excellent speaking, writing and editing skills; can easily simplify messages.

• Excellent presentation, public speaking and written communication skills.

• Experience developing effective crisis communications tools.

• Exceptional organizational and project management skills - ability to manage several projects at once.

• Strong understanding of the media environment, with a proven track record building media relationships and shaping stories that drive conversations, a plus.

• Excellent written and verbal communication skills - Writing samples of recent crisis statements, strategies and writing test evaluation are required in this application process.

• Highly organized and self-motivated, with the ability to work under pressure to oversee timely, first-rate execution.

• A team player and creative thinker, with experience working with international teams.

• Thrives in fast-paced environments - Able to work independently with minimal direction - Is flexible, collaborative and deadline driven.

• Is open, honest and direct but tactful and respectful in communications style and approach.

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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