Sr. Director, Media Systems & Technology Operations

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

As the Sr. Director, Media Systems & Technology Operations, the individual is responsible for the strategic direction and day-to-day execution of operational activities to support enterprise support, endpoint engineering, media systems, and label management for Rockstar. A strong blend of leadership, critical thinking, and operational expertise to optimize processes, improve efficiency, and across various groups. This role requires an experienced professional who can provide strategic leadership, drive operationalresourcefulness, and nurture a culture of continuous improvement within the organization.

• Develop and implement strategic plans to optimize enterprise operational efficiency.
• Lead and run cross-functional teams to ensure alignment with organizational objectives.
• Lead all aspects of the development and implementation of operational policies, procedures, and standards.
• Find opportunities for process improvement and operational excellence initiatives.
• Be responsible for key performance indicators (critical metrics) to supervise operational performance and drive continuous improvement.
• Collaborate with internal customers, specifically Rockstar, to address operational challenges and drive solutions.
• Develop and handle departmental budgets and resources effectively.
• Provide leadership, mentorship, and coaching to team members to further professional growth and development.
• Ability to lead and mentor a team of desktop support engineers, providing technical guidance and support.
• Experience in managing enterprise service teams, including incident management, request fulfillment, and problem management processes.
• Background in leading and managing media systems as it relates to conferencing sites, events, and broadcast events.

• Bachelor's degree or equivalent experience in business administration, operations management, or related field.
• Shown experience in a senior leadership role guiding enterprise service and operations functions.
• Excellent leadership and team management abilities, with the capability to empower and inspire teams.
• Solid understanding of operational processes and standard methodologies across various functional areas.
• Effective communication and interpersonal skills.
• Experience managing vendor relationships and negotiating contracts.
• Ability to thrive in a fast-paced and multifaceted environment, with a focus on delivering results.
• Good understanding of IT service

Technical Qualifications:

• Knowledge of the management (ITSM) frameworks such as ITIL, and experience implementing ITSM processes.
• Familiarity in managing and solving desktop operating systems (e.g., Windows, macOS, Linux), endpoint security technologies, including antivirus, endpoint detection and response (EDR), and encryption solutions, mobility management (EMM) platforms for managing mobile devices and applications, and endpoint management tools such as Microsoft Endpoint Manager (Intune), SCCM, or Jamf Pro.
• Understanding of network fundamentals and protocols, including TCP/IP, DHCP, DNS, and VPN.
• Familiarity with cloud-based efficiency suites such as Microsoft 365 or Google Workspace.
• Experience in media formats, codecs, and standards for video, audio, and image content and broadcast infrastructure components such as cameras, switchers, routers, servers, and encoding/decoding equipment.

• . Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• . Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• . Fitness allowance, employee discount programs, free games & events and stocked pantries.