Software Engineer - Backend

Job Posted 7 Days Ago Posted 7 Days Ago
Easy Apply
New York, NY
Hybrid
100K-120K Annually
Junior
Marketing Tech • Software
The outbound phone and sms sales solution built to drive more conversations so you can hit your growth goals way faster.
The Role
As a Software Engineer at Regal.ai, you will be a key contributor to backend systems, focusing on Node.js APIs and collaborating with product and design teams to deliver scalable systems. Responsibilities include improving observability of APIs, understanding Twilio APIs, writing code reviews, and providing on-call production support.
Summary Generated by Built In

ABOUT US:

Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.


Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.


We share a common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey


Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!


ABOUT THE ROLE:


We’re on the hunt for bold, innovative Software Engineers ready to redefine how businesses connect with customers. At Regal.ai, we empower leading brands in high-consideration industries—think healthcare, financial services, and education—to perfect every customer interaction. Our platform orchestrates personalized outreach across channels like VOIP, SMS, email, and beyond, integrating everything into one seamless, data-rich interface.


By leveraging the power of Twilio’s APIs and Regal’s event-streaming architecture, we enable scalable, human-like conversations that drive real results. Join us to push boundaries, simplify complex workflows, and craft customer experiences that feel less like technology—and more like magic.


OUR STACK:

Libraries / Frameworks: React, Nest.js, GraphQL

Programming Languages: Typescript, Python

Infrastructure: Postgres, Redis, Kinesis, DynamoDB

RESPONSIBILITIES:

  • Be a key contributor to Regal’s backend systems and Node-based APIs. Helping execute against our product roadmap and deliver high-quality, scalable systems in collaboration with the Product and Design teams
  • Improve the observability and throughput of our Node APIs and services
  • Understand the ins and outs of Twilio APIs and AWS services that we rely on
  • Work with other engineers on the team to write and review RFCs, do code reviews, and support your code in production
  • Work with our Senior and Staff Engineers to improve and implement standards for scalability, maintainability, performance
  • Use platforms like Datadog to instrument and monitor code in production
  • Provide on-call support for the application and work to triage production issues

ABOUT YOU:

  • 1+ year experience working with web technologies ideally in a high-growth environment
  • Fluent in Node.js with Typescript backends (Nice to have: Python experience)
  • Proficient in working with Relational Databases (e.g. Postgres) (Nice to have: DynamoDB)
  • Experience building and scaling systems in production
  • Proactively collaborates with Product and other engineers to deliver complex projects
  • Passionate about quality of code and systems
  • Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
  • Passion for learning and a deep technical curiosity - always improving yourself and eager to fully understand the problems you are tackling

BENEFITS/PERKS

  • We care about your health! 
  • Medical, Dental, and Vision plans - 80% covered by the company
  • Flexible PTO & 11 paid holidays/year 
  • We care about future you!
  • 401k Plan
  • Paid parental leave
  • Pre-tax commuter benefits 
  • We care about connection!
  • In-office breakfast and snacks daily
  • Happy hours, team outings, & annual off-sites
  • Complete laptop workstation 
  • & more to come!

POSITION LOCATION & OFFICE DETAILS:


This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.



Top Skills

Python
Typescript

What the Team is Saying

Person1
Noah
Head of Partner Solutions
“Regal employs some of the brightest individuals I've had the pleasure of working with. My colleagues are not only brilliant, but they also lack ego. Regardless of the task, someone is always eager to lend a hand.“
Noah
Audra
Newton
Kelly
Lauren
Enrico
The Company
New York , NY
99 Employees
Hybrid Workplace
Year Founded: 2020

What We Do

Regal drives 25%+ more revenue for outbound contact centers. Build data-driven omni-channel outbound customer experiences that maximize new sales and lifetime value.

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Regal.ai Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We're in office Tues-Thurs & WFH on Mon/Fri. Our HQ is in NYC and we have a smaller satellite office in Boston! Annual offsites in fun spots such as Breckenridge, Miami, & more!

Typical time on-site: 3 days a week
New York, NY
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