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At Trustpilot, we communicate with millions of consumers and businesses across the world each day. Our commitment to our users is reflected in our aim to craft UX copy that is clear, engaging and to the point, in order to guide them through our product.
To assist us on our way, we’re looking for a Senior Tech UX Writer to join our UX team.
As a Senior Tech UX Writer, you'll spearhead content design for our business product. You’ll enable businesses both big and small to learn from feedback, grow their brand, showcase their reputation, and utilize Trustpilot to the fullest.
As an integral part of the team, you’ll collaborate closely with a fellow Senior UX Writer, as well as Product Designers and Researchers. Your colleagues know what you do and value your expertise. You’ll provide your expert input to co-create innovative, data-driven, and informed experiences–all the while ensuring the Trustpilot voice is embedded in everything from titles to tooltips. You’ll also work with other stakeholders in Product, Engineering, Legal, and Brand, to ensure UX copy balances user needs with other business goals.
- Write technical specifications for API products
- Plan, write, and refine American English content for user flows across Trustpilot’s business products
- Collaborate with a fellow Senior UX Writer and product teams to shape experiences, by creating useful content that assists users complete their tasks
- Work with Product Designers and Researchers to investigate problems. Invoke a sense of others' experiences and use data to inform content choices and solve them
- Use, uphold, and develop tone and voice content standards and design system. Understand how to use them and assist others in referencing them
- Be a strong voice for UX writing throughout the product development process, ensuring the copy is considered from start to finish
- Promote the UX writing perspective to showcase its value across Trustpilot (including discovery, workshops, deep dives, maintenance, etc.)
- Explore a range of options—from plain to playful—when drafting copy and articulate the trade-offs of each
- Collaborate with marketing to align on value propositions and cross-communications for features—and know the opportune moment to apply them
- Bachelor’s degree in Writing, English, UX Design, Information Architecture, HCI, Journalism, or a related field
- Proven experience writing content for web or mobile as a UX Writer, Content Designer, Content Strategist, or similar
- Experience in Technical Writing
- Advanced English language skills
- Familiarity with design and research tools–Figma, Miro, UserTesting, or similar.
- Experience guiding colleagues in UX writing best practices and establishing UX writing consistency
- Familiarity with research-informed content design
- A competitive base salary ranging from $128k - $148k gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits.
- A range of flexible working options to dedicate time to what matters to you
- 20 vacation days + 2 personal days +10 paid holidays per year
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- Discounted club membership at Life Time Fitness
- 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
- Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
#LI-LP1
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 260 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal-opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
What the Team is Saying
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What We Do
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
Why Work With Us
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world.
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Trustpilot Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a range of hybrid, office, and remote working options. Our work arrangements embrace both the magic that happens in a shared office space, and the flexibility of working from home.
