Senior Technical Program Manager - IT Infrastructure

Department

Engineering

Who You Are

You are a dynamic leader with a passion for driving complex projects to successful completion. As a team player, you understand the importance of aligning program objectives with organizational goals and are committed to ensuring that both the program and the team succeed. You’re excited by the opportunity to support the vision and strategy for large cross-cutting initiatives and thrive in environments that require a mix of strategic vision and tactical execution. Your proactive approach and strong leadership skills allow you to anticipate challenges, manage risks, and lead change effectively. You are dedicated to continuous improvement, fostering a culture of excellence, and achieving tangible results that support broader business objectives.. 

As a Senior Technical Program Manager, you will be working with the teams responsible for leading the charge in our Infrastructure initiatives. You will play a pivotal role in driving complex infrastructure projects from conception to completion, building consensus and confidence along the way. You will work collaboratively with various functional area leaders to coordinate planning cycles in support of Infrastructure initiatives. Your role entails leading regular check-ins with various working groups across the org, helping keep deliverables on track, and leading change as you anticipate how others might be impacted. By overseeing SRE, Infrastructure Operations, Quality Engineering, and IT, you will ensure that our infrastructure projects are executed efficiently, meet quality standards, and align with our business objectives. As the Senior Technical Program Manager, you will be the cornerstone of our infrastructure initiatives, driving efficiency, coordination, and excellence within the infrastructure team. 

Your Success ProfileWhat You Will Work On

• Lead/Drive End-to-End Program Delivery by overseeing the entire lifecycle of cross-functional Infrastructure initiatives, from defining requirements and scope to managing resources, timelines, and deliverables. Ensure that projects are executed efficiently and align with business objectives.
• Partner closely with the Director of Infrastructure to develop and uphold program standards, principles and ceremonies that drive consistency and excellence across the organization.
• Collaborate with stakeholders across our TPM team, Technology, and other divisions to ensure alignment with business objectives and to prioritize projects that deliver the highest value 
• Implement robust performance monitoring systems using data-driven decisions to enhance our system performance and scalability.
• Implement and enforce rigorous quality assurance processes, ensuring that our infrastructure solutions meet the highest standards. Regular reviews and audits will be conducted to maintain compliance with industry regulations.
• Coordinate efforts between the Infrastructure team and other departments to ensure seamless project delivery. Contribute to strategic planning for infrastructure, aligning our resources with future business needs and technological advancements.
• Foster a culture of trust, collaboration, and continuous improvement within your teams. Encourage innovation, experimentation, and learning from failures, while celebrating successes.
• Drive continuous improvement initiatives that optimize processes, enhance efficiency, and promote the adoption of best practices across the Infrastructure team.
• Partner with your Manager to provide comprehensive bi-weekly program reviews to assess the health of your program(s).
• Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a Senior Technical Program Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 7 years of experience in technical program management within IT Infrastructure, Engineering, or a related field.
• Demonstrated success leading complex, cross-functional infrastructure projects from conception to completion.
• Exceptional communication and interpersonal skills, capable of effectively collaborating across diverse teams and influencing stakeholders.
• Strong project management skills, including the ability to prioritize tasks, manage resources, and adhere to deadlines.
• Experienced with software planning tools and project management tools (e.g., Jira, Confluence, Airtable).
• Excellent problem-solving and analytical thinking abilities, with a proactive and solution-oriented mindset.
• Comprehensive understanding of infrastructure, SRE, Network Engineering, Infrastructure Operations, Quality Engineering, and IT.
• Significant experience leading roadmaps, setting goals, and assisting in defining OKRs.
• Knowledge of SAFe, Agile, Scrum, and ideally other methodologies like Lean, Kanban, and XP practices.
• Certifications such as CSM, CSPO, CSD, and SAFe are a plus, with CSPO being particularly valued.

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $184,250.00 per year.