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The Expense Operations team at Navan supports customers with issues related to card issuing, statement payments, and much more. The QA Senior Specialist will help us maintain Operational Excellence as we troubleshoot customer escalations at scale.
What You’ll Do:
- Execute the Quality Assurance process. We aim to QA a percentage of cases worked by the 40+ members of our global Operations team, and you’ll enforce the standard which makes our team excel
- Continuously look for opportunities to improve our QA processes, and drive them to completion. Take ownership and initiative to make our back office more operationally efficient and perform at a continuously higher level
- Identify coaching opportunities to improve the effectiveness of our organization, and share these findings with leadership on an ongoing basis
- Present QA results and report QA progress to the broader Expense Operations team on a regular basis. Show our team how we’re performing, areas we’ve improved, and opportunities to raise the bar further
What We’re Looking For:
- Strong bias for action: we’ll improve because you see things that need to happen and take action accordingly
- A data-driven mindset with strong attention to detail
- A curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment
- Sound judgment and discretion when dealing with confidential information
- Ability to effectively present information in one-on-one situations to managers and other employees of the organization
- Tech savvy —confident in Google Sheets, Slack, and data visualization tools like ThoughtSpot or Tableau
- 3-5 years of professional experience, ideally within a high-growth technology company
Top Skills
What the Team is Saying
What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
