Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
At Zocdoc, we’re redefining how patients connect with healthcare providers. Our mission is to make healthcare access seamless for millions of patients while empowering over 100,000 providers to grow and thrive. As a Senior Product Manager, you’ll play a pivotal role in shaping our strategy, setting measurable goals, and leading cross-functional teams of engineers, designers, analysts, and other stakeholders to deliver innovative solutions in one of the most complex industries today.
You’ll enjoy this role if you are…
- A builder who wants to do more than optimize, and enjoys bringing new products to market and driving meaningful products changes
- Well versed in all elements of product development, from ideation all the way through to testing and validation
- A strong communicator who can engage a team and bring along the broader organization
- Analytically minded and comfortable investigating and leveraging data to validate and inform strategy
- Customer obsessed and love driving impact in a highly complex industry
- Ownership minded, with a strong bias for action
Your day to day is…
- Defining and communicating a product strategy, roadmap, and measurable goals
- Partnering closely with Engineering, Design, Analytics and operational teams to break down and prioritize customer needs, and scope and define detailed product requirements
- Conducting rigorous analyses to build compelling business cases for new products and features, balancing customer value with business impact
- Owning and managing the entire product lifecycle, from identifying opportunities and crafting solutions to launching and evolving products, ensuring their success at every stage
- Driving cross-functional alignment, building consensus, and fostering collaboration across teams to deliver best-in-class solutions
You’ll be successful in this role if you have…
- 4+ years of product background, preferably in B2B SaaS or marketplaces with proven track record of success
- Demonstrated experience successfully owning objective improvements in revenue, user growth, engagement, or other metrics
- An ownership mentality, with the ability to develop and execute product initiatives, and make hard prioritization decisions that drives business results
- Strong technical acumen, and are capable of leveraging modern technologies in product designs
- Experience across product management lifecycle - identifying opportunities, defining a roadmap, developing business cases, driving execution activities, and measuring results
- Analytical horsepower and a natural curiosity
- A customer focus that leverages qualitative and quantitative insights to prioritize work and iterate on products
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In-office perks, including:
- Catered lunch every day along with snacks
- Commuter benefits
- Convenient Soho location
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$163,000—$225,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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What the Team is Saying
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What We Do
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Teams
Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
