Senior Manager, Infrastructure Operations

Department

Engineering

Who You Are

Justworks is seeking a highly skilled and innovative Senior Manager of Infrastructure Operations to lead our Infrastructure Operations team. In this pivotal role, you will be responsible for architecting, maintaining, and optimizing the infrastructure that powers our platform, ensuring its stability, availability, performance, and security.

As a Senior Manager of Infrastructure Operations you will lead a team of 5+ Infrastructure Engineers, guiding them through complex technical challenges and ensuring adherence to best practices in agile methodologies. Your expertise in AWS, operating systems, databases, networking, Kubernetes, and Kafka will be crucial in driving the success of our infrastructure.

This is a hands-on technical leadership role, requiring a deep understanding of all infrastructure components and the ability to implement innovative solutions that enhance our platform's performance and resilience. You will also be instrumental in advancing our infrastructure strategy, driving continuous improvement, and fostering a culture of excellence within your team.

The ideal candidate will bring a blend of strong technical skills and leadership experience, with a passion for infrastructure and a vision for how to scale and secure modern platforms.

This role will report to the Director of infrastructure, whom you will partner with on developing long-term strategies for the team.

Your Success ProfileWhat You Will Work On

• Lead and mentor a team of Infrastructure Engineers responsible for designing, maintaining, and executing technology programs aimed at enhancing the stability, availability, performance, and monitoring of our infrastructure platforms.
• Lead cross-functional initiatives to surface common pain points, architect comprehensive solutions, establish standards, and champion best practices in application development and operations.
• Collaborate with internal stakeholders to develop multi-year roadmaps that guide the evolution of our operating environment and support protocols, aligning with organizational goals.
• Design and implement cutting-edge infrastructure solutions that accelerate development velocity, bolster system resiliency, strengthen security measures, and ensure robust data availability across the organization.
• Proactively recommend and drive the implementation of infrastructure improvements, ensuring systems scale efficiently and meet performance requirements in response to business growth.
• Cultivate strong relationships with peers and stakeholders to promote cross-functional collaboration and align departmental objectives.
• Manage, scale, and grow a high-performing team of Infrastructure Engineers. Set performance goals, measure deliverables, and actively participate in recruiting, sourcing, interviewing, and hiring across the engineering team.
• Foster a team culture rooted in Justworks’ core values. Mentor and develop a team of talented Infrastructure Engineers, ensuring their professional growth and alignment with organizational objectives.
• Create an environment that fosters accountability and drives engagement, motivating team members to excel and meet their commitments.
• Empower the infrastructure team to achieve high levels of technical productivity, reliability, and simplicity through robust infrastructure solutions and effective Agile practices.
• Develop robust technical solutions for complex business challenges. Improve team delivery by defining, communicating, and implementing technical standards and best practices.
• Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a Senior Manager, Infrastructure Manager how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• 8+ years of experience in infrastructure management, with a focus on architecting, maintaining, and optimizing cloud-based platforms, ensuring their stability, availability, performance, and security.
• Proven experience in leading and mentoring a team of 5+ Infrastructure Engineers, with the ability to guide them through complex technical challenges while promoting best practices in agile methodologies.
• Deep expertise in AWS, with a solid understanding of operating systems, databases, networking, Kubernetes, and Kafka, essential for driving infrastructure success.
• Demonstrated ability to implement innovative infrastructure solutions that enhance platform performance, resilience, and scalability.
• Strong strategic mindset with experience in advancing infrastructure strategies and driving continuous improvement initiatives.
• A hands-on approach with deep technical knowledge of all infrastructure components, enabling effective troubleshooting and optimization.
• Excellent collaboration and communication skills, with experience partnering with senior leadership to develop long-term strategies and align team goals with organizational objectives.
• A passion for fostering a culture of excellence, with a track record of cultivating a supportive and high-performing team environment.
• AWS certification or other relevant certifications in Red Hat, Kubernetes, or related technologies are highly preferred.

The base wage range for this position based in our New York City Office is targeted at $235,000.00 - $270,250.00 per year.