Senior Manager, Inbound Product Management - Impact

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team description
ServiceNow Impact is the enterprise software industry's first value acceleration solution. Impact combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, amplify expertise, and realize value faster.
Role Description
The role reports to the Sr. Director of Inbound Product Management, ServiceNow Impact. As the Senior Product Manager, you will lead a team of product managers, guiding them in delivering capabilities for ServiceNow Platform Owners and Admins.
You will be working closely with other PMs within the Impact product team, the Platform team, and the broader ServiceNow workflows teams.
Your team will operate at the intersection of market opportunity, customer experience design, technology development and delivering value to our customers. Thus, the role requires a unique blend of skills.

• Leadership and Mentorship: Manage and develop a team of product managers, providing strategic direction, mentorship, and support to drive successful outcomes
• Product Strategy and Vision: Collaborate with senior leadership to define the strategic direction for your product area and translate it into actionable product plans
• Team coordination: Work closely with your team to balance strategy and execution. Guide them in maintaining roadmaps, building continuous backlogs, and delivering new features aligned with company goals.
• Stakeholder collaboration: Engage cross-functionally with research, design, engineering, and other internal teams to align on goals, manage dependencies, and drive execution.
• Customer focus: Ensure the product strategy is informed by deep customer insights, representing the voice of the customer through well-documented epics and stories.
• High standards and quality: Maintain high standards for experience design and technology, fostering a culture of excellence within your team.
• Product Managers at ServiceNow usually are obsessed about their products/domains, often geek out on technology and are catalysts for innovation.

What you get to do in this role

• Lead your team to translate product strategy into product capabilities and manage them from concept to delivery
• Create compelling, market-validated use cases & lead ideation
• Collaborate with researchers and designers on defining and testing innovative ideas
• Validate product designs and prototypes with customers, enterprise stakeholders and prospects to co-innovate and test the requirements
• Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams
• Create feature plans for each release, including acceptance criteria, use cases, etc.
• Collaborate with engineering on release management, understand status, risks, dependencies and help address risks and resolve issues
• Prepare, maintain and evangelize the product roadmap for both short-term and long-term releases
• Effectively work with Sales, Marketing, Services, Support for enablement to ensure successful release and customer adoption
• Engage with customers and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.

Qualifications
In order to be successful in this role, we need someone who has:

• 10+ years of overall experience with 5+ years in product management, with demonstrated experience managing and mentoring other product managers
• Strong user experience/design sense, strong product definition skills with a record of building successful enterprise SaaS products
• Strong customer focus, stakeholder empathy, inclusive approach towards team members and growth mindset
• Demonstrated experience leading cross-functional teams and facilitating collaborative problem solving with Research, UX, and Engineering
• Experience in working directly with Customers, Sales, and Engineering, preferably in North America or Europe
• Excellent written and oral communication skills, including experience presenting to executive leadership
• High energy, self-starter with an aptitude for learning new technologies

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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