Senior Manager, Digital Fulfillment

Effectv helps businesses reach the right audience with the right message at the right time. We harness the scale and quality of Comcast data to target advertisers' audiences across linear TV, streaming, and video on demand and enabling clients to evaluate performance. A division of Comcast, we have a presence in 60+ markets and an estimated reach of 96 million U.S. adults that include both Comcast and non-Comcast households.
Job Summary
The Digital Fulfillment team sits within the Portfolio Operations organization and works with a variety of stakeholders, including Advertising Operations and Campaign Management, to monitor the performance of our supply and demand channels and resolve ad delivery issues. The Senior Manager of Digital Fulfillment will lead the team tasked with troubleshooting ad delivery escalations. The Senior Manager of Digital Fulfillment will understand Effectv's value proposition in the market and the nuances of digital ad products. They will stay current on our internal product roadmap as well as developments in the advertising industry. The Senior Manager is responsible for building and nurturing partner relationships and identifying areas of opportunity to achieve organization-wide goals. The Senior Manager will oversee the day-to-day operations of fulfillment talent and work directly with senior leadership to ensure successful and strategic execution and workflow. The ideal candidate must have an excellent working knowledge of impression based advertising and exceptional problem solving skills regarding pacing, delivery, optimization, and reporting.
Job Description
Core Responsibilities:

• Manage, upskill, develop, and support team of Analysts responsible for Tier 2 escalation support for all impression based Effectv Advertising products

• Capture and analyze operational metrics tied to team, strategize and execute on opportunities for team improvement and productivity

• Partner with stakeholders to isolate and improve upon operational errors

• Build strong relationships with business and technology stakeholders and champion

continuous improvement initiatives across the organization's product portfolio.

• Serve as escalation for campaign troubleshooting, performance issues, campaign troubleshooting, and partner management

• Develop new and enforce existing internal and external operations workflows to ensure smooth collaboration

• Manage to and operate alongside business and organization SLAs

• Management level review and analyze pacing trends and make informed recommendations to improve key performance metrics

• Participate in new product and process releases and ensure upskilling of team for support

• Have complete understanding of end-to-end traffic processes and errors in placement and creative setup to isolate issues

• Provide guidance to team around management of tickets with various support teams across Effectv and FreeWheel

• Communicate fulfillment and delivery issues in a clear and concise manner

• Interact with ticketing users of varying role level throughout the organization

• Utilize various internal systems and tools for troubleshooting activities (such as Looker, Tableau, Operative AOS, Freewheel, Beeswax)

General Skillsets:

• Required minimum 5-7 years of Digital Ad Ops experience

• Required minimum of 3-5 years in a leadership position within Advertising Operations

• Proven experience in delegation practices and management

• Extensive experience troubleshooting digital ad campaigns, delivery, performance issues

• Subject matter expert level knowledge and intelligence around backend functionality of digital ad servers, including FreeWheel, and familiarity with advertising video KPIs

• Ability to read and troubleshoot 3rd party ad delivery tags and diagnose 1st and 3rd party reporting discrepancies. Ability to understand 3rd party macro definition, placement, and impact of shared data.

• Engaged, Attentive, Self-Starter, independent thinker, cultivates new ideas and shares with leadership

• Proven problem solving/critical and analytical skills & thinking ("connecting the dots") ; extensive track record of analytical problem solving

• Strong attention to detail (ability to find a "needle in a haystack")

• Questions the norm and "the way things are"

• Identify, establish, outline, and follow processes & best practices

• Ability and willingness to train, motivate, and upskill team members as needed

• Patience to work through a ticket with internal and external parties to dig out and develop RCA

• Receive and give generous feedback

• Exceptional time management and prioritization skills, capability of handling multiple projects and requests/tasks

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Skills:
Group Problem Solving; Troubleshooting; Analytical Thinking; Digital Products; Operations Management; People Management
Salary:
National Pay Range: $58,841.51 USD-$137,909.79 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years