At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a for employers and we are the only company in our category to earn of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
Reporting to the Sr. Director, Network Growth Operations, and partnering with Onboarding, Recruiting, Compliance, Legal, Health Plan Operations and Medical Affairs, the Senior Manager of Credentialing and Compliance will own the credentialing function. This includes managing the credentialing team, implementing new credentialing tools, and leading accreditation compliance. The ideal candidate will have a strong background in healthcare credentialing, compliance, and team leadership.
- Oversee all aspects of the credentialing/recredentialing of practitioners in alignment with State, Federal, and NCQA standards, as well as contracted health plan directives, including pre-delegation and annual audits of all credentialing delegated entities.
- Manage and ensure quality related to credentialing operations, providing oversight to support the continued growth and development of the organization.
- Work cross-functionally with Product, Health Plan Operations, Medical Affairs, and Compliance teams to pull and analyze reports, ensuring that credentialing data aligns with organizational goals and regulatory standards.
- Act as the Subject Matter Expert (SME) for credentialing processes and systems, providing guidance and support to internal stakeholders to ensure compliance and efficiency.
- Establish, implement, and monitor performance goals, metrics, and processes for the Credentialing department. Prepare and maintain various reports, data, and summaries of credentialing activities.
- Lead the implementation of new credentialing tools and systems to enhance operational efficiency and compliance.
- Oversee provider enrollment processes, including the submission, tracking and follow-up of applications, to ensure timely and accurate enrollment of providers with Medicare, Medicaid, and managed care programs.
- Maintain familiarity with network adequacy and provider network standards to ensure compliance with regulatory and contractual requirements. Manage provider data by conducting regular audits to ensure the accuracy and integrity of provider information in credentialing databases and systems, collaborating data management teams to develop and implement data quality initiatives, automate data entry processes, and resolve data discrepancies efficiently.
- Collaborate closely with the Revenue Cycle Management (RCM) team to ensure that provider credentialing and enrollment statuses are up-to-date, facilitating successful claims processing and reimbursement.
- Provide strong leadership and development opportunities to the credentialing team, fostering a collaborative and high-performance culture.
- Reduction in time to credential new providers.
- High compliance rates with NCQA and other regulatory standards.
- Successful implementation and adoption of new credentialing tools and systems.
- Positive feedback from internal and external stakeholders regarding credentialing processes.
- Effective and timely completion of all credentialing-related audits and reviews.
- Strong team performance and development, with measurable improvements in team engagement and effectiveness.
- Minimum of 7 years of experience in a quality-focused role in healthcare, with a strong emphasis on provider credentialing, provider data integrity, and managing provider network adequacy within a health plan setting
- Demonstrated experience in developing policy and procedure documentation.
- Knowledge of NCQA Accreditation requirements and demonstrated experience preparing for and leading accreditation and regulatory site surveys (NCQA, TJC, CMS, etc.).
- Knowledge of medical credentialing and privileging procedures and standards.
- Experience in project management and partnering with cross-functional teams.
- Data-driven and analytical by nature with demonstrated skills in gathering, analyzing, and interpreting data in Google Sheets/MS Excel.
- Excellent oral and written communication skills—ability to fluently tell a compelling clinical, compliance, or business story with data.
- A thoughtful and collaborative approach to problem-solving.
- Humility, resourcefulness, empathy, and professionalism.
- Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system.
- NAMSS Certification as a Certified Professional Medical Services Manager (CPMSM) or Certified Provider Credentials Specialist (CPCS).
- CPHQ, CPPS, CPHRM, or similar certification.
- Experience leading contractual, regulatory and accreditation survey preparation (TJC, NCQA, Payers, etc.) and net new quality accreditation efforts.
- Experience selecting, implementing, and managing new software systems.
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to , an on-demand virtual benefit that provides wellbeing coaching, and budget management.
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded afourweekfullypaid sabbatical leave to renew and recharge.
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
- Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using thefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done.
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
- Up to $1,000 Professional Development Reimbursement per calendar year.
- $200 per year donation matching to support your favorite causes
Don’t meet every requirement? Studies have shown that talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach that our pool of qualified candidates includes individuals who are in our organization at This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
What We Do
Life is stressful enough; finding, scheduling, and accessing diverse and quality mental healthcare shouldn't be. Spring Health equips employers and health insurers across the globe to make mental health accessible and achievable.
We use clinically validated AI tech, what we call Precision Mental Healthcare, to deliver optimal care — from meditation, coaching, therapy, medication, or a combination of all four — to our members.
Get hired and let's start breaking barriers to mental health.
Why Work With Us
Our team is dedicated to revolutionizing the mental health industry. At Spring Health, we stand by our values and are advocates for our members and employees. Together, we build with urgency and intention. We find strength in the diversity of cultural backgrounds, ideas, and experiences. United, we are open, honest, and ready to make a difference.
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Spring Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Spring Health, 60% of our team members work remotely. If you're in NYC, you have the opportunity to work in the office, but it's not required.