We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
In just four years, we’ve partnered with over 5,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91 and a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.
It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 70 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.
Join us: we’re always on the lookout for sharp, talented, empathetic teammates.
Summary
Spark is seeking a highly organized, detail-oriented Senior Knowledge Lead to join our team. In this role, you will create, maintain, and optimize our knowledge base to support both internal and external stakeholders. The ideal candidate will possess excellent research and writing skills, a strong understanding of insurance concepts, and the ability to communicate complex information clearly and concisely. Fluency in Spanish is required.
Key Responsibilities
- Create and maintain comprehensive knowledge base articles and FAQs, ensuring that the information is accurate, up-to-date, and easily accessible.
- Research and document complex insurance topics, translating technical information into user-friendly content.
- Host and facilitate webinars to support the onboarding of new agencies, effectively communicating essential information and best practices.
- Regularly update existing documentation to reflect product changes, regulatory updates, and industry developments.
- Collaborate closely with subject matter experts across departments to ensure the accuracy and completeness of knowledge base content.
- Analyze knowledge base usage data and user feedback to identify areas for improvement and implement enhancements.
- Assist in developing training materials and job aids for internal teams and external partners.
- Support the maintenance and optimization of chatbot content and conversation flows.
- Contribute to the continuous improvement of knowledge management processes and tools
Skills Knowledge and Expertise
- Experience in knowledge management, technical writing, or a similar role, preferably in the insurance industry.
- Excellent writing and editing skills, with a keen eye for detail.
- Strong research and analytical abilities.
- Proficiency in knowledge base software and content management systems.
- Experience with webinar hosting and presentation tools.
- Familiarity with chatbot technology and conversational AI is a plus.
- Ability to manage multiple projects and effectively prioritize tasks.
- Strong interpersonal and communication skills.
- Self-motivated, able to work independently and as part of a team.
- Fluency in Spanish is required.
Preferred Skills
- Knowledge of the Medicare insurance industry
- Experience with data analysis and reporting tools.
- Familiarity with instructional design principles.
- Understanding of SEO best practices for content optimization.
Compensation
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Base Salary
$105,000—$120,000 USD
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 12 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
What We Do
Spark partners with local independent agents to deliver clients a concierge experience for addressing all their retirement needs. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Why Work With Us
In just three years, we’ve partnered with over 3,000 brokers and enrolled over 60,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91, a client retention rate of 93%, and we’ve helped brokers grow on average >100%.
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Employees work remotely.
