Senior Implementation Project Manager

We’re looking for an Implementation Project Manager to lead and oversee the execution of complex client projects. The Implementation Project Manager will be responsible for managing the entire implementation lifecycle, from project initiation through completion, ensuring delivery of high-quality solutions that meet client expectations. This role requires leadership skills, project management expertise, and the ability to effectively coordinate cross-functional teams and external stakeholders.. This role reports to the Director, Implementation and Client Services.

Responsibilities will include:

• Lead and manage the end-to-end implementation of large-scale and strategic client projects.
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines. 
• Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions.
• Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions. 
• Coordinate internal teams, external vendors, and client stakeholders to ensure seamless execution and delivery of project milestones.
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
• Partner with clients and internal teams to analyze integration needs, data mapping, and workflow requirements essential for successful integrations.
• Lead client facing presentations and conduct regular status meetings with clients and internal teams, delivering clear and concise updates on project progress.
• Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices.
• Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.
• Foster effective collaboration with cross-functional teams, such as Sales, Product Development, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction.
• Facilitate post-implementation reviews to capture lessons learned and drive continuous improvement across implementation and client services practices.

Ideal candidate has:

• 5+ years experience leading client-facing implementation projects
• Strong verbal and written communication skills and effective leadership abilities with a focus on achieving results.
• Lead cross-functional implementation teams across multiple projects concurrently and drive them to achieve successful implementations.
• Demonstrated experience in a similar role, overseeing the implementation of complex software solutions, particularly within the SaaS, health tech, or health insurance industries.
• Outstanding communication and interpersonal skills, adept at building trusted relationships with both clients and internal teams.
• Deep understanding of software implementation best practices, encompassing requirements gathering, solution configuration, testing, and training.
• Familiarity with project management and collaboration tools such as Zendesk, Salesforce, Slack, G Suite, Asana, Smartsheet, and others.

• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• Experience working in a rapidly evolving startup environment 
• A desire to be a part of our mission to improve the U.S. healthcare system

What we look for at Garner:

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them. 
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.