Senior Data Scientist, Member Experience

We are looking for a Senior Data Scientist to drive analytics efforts targeted at enhancing end user experience within Spring Health's software applications. You will be embedded in a product development team focusing on the member experience which ensures that Spring Health benefit-eligible employees receive care in the most appropriate and effective way for their mental health journey. In this role, you will help your team to uncover and prioritize new product opportunities and make impact across the entire initiative launch cycle—from data collection design to experimentation to synthesizing actionable learnings and influencing product strategy. 

• Conduct data analyses that influence the product strategy for improving the member experience. 
• Lead experimentation to help the product team reason about the impact their features are having on the member experience. 
• Collaborate with product, engineering, design, and UXR leads on defining key indicators of the quality of our member experience and uncovering opportunities to improve the user experience
• Investigate user and care segmentation patterns to identify key product opportunities beyond therapy.
• Collaborate with researchers to evaluate how coaching and other care options impact clinical outcomes. 
• Build necessary data models to enable analytics and reporting, and partner with data engineering on best practices. 
• Lead prioritization and roadmapping discussions from a data science perspective
• Use appropriate advanced methods, from experimentation techniques to causal inference and statistical modeling, for deep-dive analyses around member engagement patterns from enrollment through to retention.
• Work with other data scientists and ML engineers to identify, prioritize, develop, and measure data-centric product features like personalized recommendations and adaptive care pathing. 

u:

• 5+ years of professional data science experience
• Hands-on experience with experimentation and hypothesis testing
• Proficiency with SQL and Python or R
• Comfort with wrangling event log data
• Experience with data modeling via dbt or similar tools
• Experience working with data visualization and BI tools (e.g. Looker, Tableau) 
• Facility with a product development process in the context of a software product
• Excellent verbal and written communication skills to guide and make recommendations to technical and non-technical business partners
• Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact in a fast-paced environment
• Passion for successfully navigating ambiguous problem areas and learning new approaches
• Willingness to travel (at least 1 time per year) to NYC for collaborative sessions and summits with the team

• Familiarity with marketing SaaS metrics (e.g., CAC) and an interest in applying such efficiency models to novel domains.
• Exposure to building and/or evaluating recommendation algorithms, tuning search and sorting algorithms is preferred

Don’t meet every requirement? Studies have shown that talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual account which is valued at $199/year per user. HSA and FSA plans available
• Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to , an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded afourweekfullypaid sabbatical leave. 

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses

• Our People team benchmarks all salaries using thefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes