Senior Business Analyst, GTM

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
We are seeking a highly skilled and experienced Senior Business Systems Analyst to join our team. The ideal candidate will be responsible for analyzing and optimizing our Salesforce environment to support our Sales and Marketing organizations. This role is focused on Salesforce optimization rather than technical administration. You will handle complex support issues, contribute to prioritization of system enhancements, and align Salesforce functionalities with our GTM Ops initiatives to optimize revenue generation and operational efficiency.
You'll Get To:

• Provide advanced support for Salesforce users, particularly those in GTM roles, resolve technical issues and evaluate strategic solution enhancements
• Identify areas for improvement and implement best practices to streamline sales and marketing processes
• Analyze requirements gathering, documentation, and validation process, ensuring clear communication and understanding between business and IT stakeholders.
• Evaluate enhancement requests and understand the capabilities of Salesforce to offer or steer requestor towards an out-of-the-box solution
• Become subject matter expert in BlackLine GTM applications and understand both the business process as well as the systemization of the process to support an enterprise standard
• Manage the delivery process by leveraging IT process to ensure timely and efficient enhancements
• Act as the primary point of contact for the Salesforce platform, ensuring its capabilities are fully leveraged to meet business objectives. Knowledge of integrating systems like Clari, Outreach, Marketo, Gainsight will be advantageous.
• Keep up-to-date with latest Salesforce releases, features, and industry best practices

What You'll Bring:

• Education: Bachelor's degree in Information Technology, Business, or equivalent practical experience in a technical field.
• Years of Experience in Related Field: 8+
• Minimum 8 years experience in Salesforce Administration, Business Analyst, or Enterprise Application administration
• Salesforce certification(s) required (e.g. Salesforce Certified Administrator, Advanced Administrator, Sales Cloud, and/or Service Cloud)
• Minimum of 5 years experience in Saleforce optimization role, preferably within a SaaS environment
• Deep knowledge of Salesforce features and functionality, Lightning components, and marketing automation tools
• Analytical and problem-solving mindset, with a keen attention to detail.Salesforce implementation consulting experience a plus
• Strong communication and interpersonal skills, with the capability to engage and influence stakeholders at all levels.
• Experienced in gathering business requirements and translating into technical specifications.

We're Even More Excited If You Have:

• Experience with Lightning user interface configuration, components, and applications
• Experience with SQOL and Custom development is a plus
• Familiarity with Clari, Outreach, Marketo, Gainsight, or similar tools is a plus
• Project Management experience is a plus

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $98,000.00 - USD $131,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.