Senior Account Manager, PRT Client Services

Description and Requirements
Role Value Proposition:
This position will be a key member of the US Pensions product team dedicated to the client service of in-force US Pensions business. This role will be responsible for managing ongoing client service related issues from start to finish. The role will collaborate with Pricing, Legal, Contracts and RIS Operations and be the primary point of contact between internal partners and our clients.
Key Responsibilities:

• Provide customer service to existing Pension Risk Transfer clients
  • Key areas of focus are clients who have ongoing service requests such as pension deductions, cost-of-living-adjustments (COLA) and ongoing reporting requirements.
• Ability to identify other potential customer needs and offer tailored solutions that meet those needs.
  • Requires collaboration with key stakeholders to develop project plans and monitor resources to maximize deliverables.
  • Act as a subject matter expert and demonstrate knowledge of product
• Review processes and procedures to ensure accuracy. Develop and execute plans to correct any issues identified and monitor progress.
• Committed to owning client issues from start to finish.
• Provide leadership and guidance to internal partners when developing solutions
• Communicate issues and solutions to the team and upper management
• Partner with key stakeholders to build strong working relations and improve workflow and organizational efficiency

Essential Business Experience and Technical Skills:

• 4-year college degree or equivalent experience
• 4-10 years related experience
• Understanding of annuity products and pension benefits
• Strong verbal and written communication skills
• Strong business acumen
• Strong relationship management skills
• Attention to detail and accuracy
• Project management skills including leading projects and working effectively with others
• Ability to manage multiple priorities and multiple tasks simultaneously
• Prior client management experience
• Self-motivated
• Proficient use of Office Support Tools
• Ability to obtain (or already have) Life and Health licenses within 6 months of hire

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 103100 to 137400.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
103100 to 137400
#BI-Hybrid