Sales Operations Support Specialist

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Sales Operations Support Specialist's primary responsibility is to manage and provide support to all aspects of the Business to Business (B2B) sales process and customer. The Sales Operations Support Specialist is required to have the competence to manage large volume, highly complicated/customized work orders.
Responsibilities

• Coordinate all activities related to the internal Sales process, including Contracts, Pricing, Order Entry, Sales Screening, CSR Request's, LOA Collection, Provisioning, Design, Installation and Billing, on behalf of the Altice Customer to install new services or to coordinate Move, Add's, or Changes to existing services.
• Perform all necessary validation on submitted sales orders in a timely manner.
• Coordinate installation of service through appointment verification with customers and Agent/VAR partners.
• Research available telephone number inventory for specific rate centers, or vanity number requests related to retrieving, reserving and assigning telephone numbers.
• Work directly with the Product team to support mapping process for Product launches and complete user acceptance testing (UAT).
• Responsible for the integration of orders between Salesforce and provisioning/billing platforms.
• In depth knowledge of the full Altice B2B Product line and the Operational Support Systems (i.e. Sales Force, Netcracker, Work front, Neustar, IDA/DDP) .

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years' experience in the telecommunications industry preferably with the following experience: Telecommunications technical aptitude, Customer Service, Order Entry, Provisioning experience. Must operate independently, proactively and with minimal supervision.
• Excellent interpersonal skills and ability to communicate with executive, senior management, peers, staff, vendors, and contractors.
• An ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus.
• Strong analytical, problem-solving, and conceptual skills.
• Experience using Microsoft Office Suite essential, experience with Salesforce.com preferred.
• Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer.
• Advanced communication skills, both written and verbal
• Ability to effectively adapt to and apply rapidly changing technology to business needs.
• Demonstrated ability to resolve roadblocks to delivery in multi-organization teams where no direct management responsibility exists.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $42,000- $50,000/ year. The starting pay rate/range at time of hire for this position in Texas is $29,750- $37,000/ year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Lubbock