Search the 16 jobs at Optimum

As a Small to Medium Business Account Executive at Optimum, you will focus on prospecting new customers and educating them about the company's connectivity solutions. You'll craft customized telecom packages, deliver compelling sales presentations, negotiate deals, and build long-term relationships to enhance customer satisfaction and retention.

The Manager - Account Service is responsible for cultivating strong relationships with customers, overseeing service level agreements, and ensuring high-quality customer experiences through effective communication and problem-solving. This role involves conducting account reviews, managing escalations, and collaborating with sales teams to enhance customer satisfaction.

The Community Account Manager is responsible for managing a portfolio of multi-dwelling unit properties by achieving sales goals, coordinating marketing events, building relationships with property staff, and ensuring high-quality service delivery. Key tasks include conducting property visits, reporting performance metrics, and liaising with internal departments to resolve service issues.

As a Security Operations Engineer, you will manage and implement changes to firewalls, perform traffic flow analysis, and handle incident response. Your role involves collaborating with stakeholders, troubleshooting network issues, and enhancing security procedures.

The Director of Billing & Revenue Management will lead the selection and implementation of a new billing and revenue management system. Responsibilities include vendor management, project oversight, system integration, and ensuring compliance while driving continuous improvement. The role requires collaboration with cross-functional teams to meet business objectives and enhance operational efficiency.

The VP of Regional Engagement will lead efforts to optimize local sales growth and customer retention by establishing partnerships across various departments, providing market intelligence and competitive analysis, managing the regional P&L, and overseeing community engagement initiatives.

The Director of Software Engineering will lead and execute the technical strategy and development for customer and agent-facing software solutions, ensuring alignment with business objectives. Responsibilities include mentoring teams, overseeing software architecture, resolving technical challenges, and collaborating with cross-functional stakeholders.

The Director of Omni Channel E-Commerce will lead the evaluation and selection of digital commerce solutions, oversee their implementation, manage vendor relationships, and ensure the e-commerce platform aligns with company goals. This position requires collaboration with multiple departments to enhance e-commerce capabilities and drive continuous improvement initiatives.

The Director of B2B Advanced Network Services and Security is responsible for defining and developing new products for Altice USA’s portfolio, overseeing a high-performing team, managing product development processes, ensuring market fit, and driving product performance through data-driven decisions.

The Senior Cloud Security Engineer is responsible for securing cloud infrastructure across GCP, AWS, and Azure. Duties include designing security architectures, deploying security tools, conducting assessments, automating processes, ensuring compliance with regulations, and mentoring junior engineers while fostering a culture of security awareness.

The Vice President of Access Engineering will drive the technical direction and innovation of HFC and FTTH Network Infrastructure. Responsibilities include overseeing Access engineering standards, leading high-performance teams, ensuring operational efficiency, and managing new product introductions for network components while fostering collaboration across organizations.

The Director of Business and Innovation will lead the integration of generative AI technologies into products and services to drive revenue growth and enhance customer engagement, while improving operational efficiency. Responsibilities include market research, partnership development, cross-functional collaboration, and strategic initiative execution.

The Vice President of Cloud Engineering will lead teams responsible for enhancing and maintaining private and public cloud infrastructure, driving technical direction and innovation, and ensuring high availability services for customers.

The VP of Frontend Development will lead the frontend engineering team, mentor engineers, and oversee the delivery of high-quality applications across various platforms. Responsibilities include defining product vision, implementing effective processes, enhancing user experiences, and ensuring compliance with privacy and security policies.

The Enterprise Account Executive sells Optimum products and services to enterprise businesses, focusing on new and existing accounts. Responsibilities include establishing customer relationships, deepening existing accounts, conducting marketing lead processing, and maintaining customer satisfaction while using Salesforce.com for sales activity tracking.

The Retention Specialist is responsible for retaining customers who want to disconnect their service. This role involves educating customers about Optimum’s products and services to retain them, utilizing sales skills, and addressing customer inquiries using multiple billing systems.