RIS Annuities Business Procedures Consultant II

Description and Requirements
Location - 200 Park Avenue, New York City, or Bridgewater, NJ MetLife office.
Hybrid - 3 days in (Monday - Wednesday) & 2 days remote (Thursday & Friday)
The Team You Will Join
MetLife is seeking a Business Procedures Consultant to join our Retirement and Income Solutions (RIS), Annuities team.
The Opportunity
This role focuses on developing, implementing, and maintaining standardized procedures and best practices across various business areas within RIS Annuities. Additionally, the role involves coordinating various projects, supporting highly visible AI and other technology initiatives, and overseeing the delivery of all new provisions and enhancements that must be developed and implemented to ensure our administrative commitments to our customers are fulfilled.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Collaborate with IT, Ops, and partners to gather case-specific requirements to support the acquisition of new PRT deals and other lines of business to ensure successful onboarding. The role will be specifically responsible for ensuring all requirements are timely implemented as envisioned during initial planning.
• Manage the workflow for new provisions and enhancements that must be coded and implemented on our system of record to ensure automated processing and accurate payments to our customers.
• Support implementation of new technology enhancements across the Annuities business and other areas of RIS, including but not limited to new AI solutions and other in-house tools.
• Analyze existing processes, identify areas for improvement, and ensure alignment with the organization's strategic objectives.
• Provide support in developing materials, reports, presentations, and messaging for all Annuity business meetings.
• Foster engagement, recognition ideas, and other social activities for RIS Annuities.
• Perform other duties and participate in special projects as assigned or required.

What You Need to Succeed (Required Qualifications)

• High school diploma or equivalent required, Bachelor's degree in Business Administration, Finance, Technology, or a related field, highly preferred.
• Proven experience in process improvement, project management, or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.

What Can Give You an Edge (Additional Skills)

• Experience in the financial services or insurance industry.
• Subject matter expertise within retirement, pensions, annuity, or other insurance products
• Certification in project management or process improvement methodologies (e.g., PMP, Six Sigma).

The salary range for applicants for this position is 71,600 - 95,500.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
71,600 - 95,500
#BI-Hybrid