Retention Specialist - NY Remote

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
If you are looking for a career that will allow you to better partner with customers, so you are a true advisor- look no further! A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service. Every call is a sales opportunity that can lead to a great impression of the Optimum brand. The Specialist will be required to educate & offer products and services that would most benefit the customer. Great base + commission opportunity!
Responsibilities

• This is a remote position with a consecutive six (6) week in-person training period commencing at time of hire at our Training Center located in the Bronx, NY. Currently, applicants must live within a 50-mile radius from the Bronx, NY designated Training Center.
• Internet Speed - 200Mbps or faster with a direct connection to modem (Wi-Fi Prohibited)
• Other Equipment/Utility capabilities- Workstation space and nearby electrical outlet/s able to accommodate computer (laptop) and 2 independent monitors (computer equipment/monitors will be provided)
• Demonstrate product and service knowledge while utilizing high value selling skills to meet Optimum technology, product, and service sales retention targets, in a commission driven environment, by retaining customers who are at risk of terminating service or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by Optimum, including communicating competitive offers to customers for comparison.
• Utilizing tools and resources, as well as navigate the multi-product customer billing systems, to interpret and explain to the customer current and historical information contained within the system in response to any customer-related inquiries

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Qualifications

• High School diploma or GED required.
• Call center experience required, previous technology and/or cellular sales or equivalent experience preferred.
• Must be comfortable working in a fast-paced, conflict resolution environment and have the necessary skills to consistently perform to Optimum standards.
• Ideal candidates must be highly motivated and enjoy working in a challenging sales performance-measured, commission driven environment.
• Must be able to exhibit written and oral communications skills to a standard as set by Optimum.
• Computer skills using Windows based systems, including databases & billing systems required.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $27,720.00 - $45,540.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Bronx
Nearest Secondary Market: New York City