Real Estate Portfolio Manager, Global Real Estate

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Key Responsibilities

• Resolve day-to-day issues and questions in relation to our real estate portfolio and serve as a point of contact regarding lease-related inquiries, issues, and requests for information.
• Supervise third party vendors that provide lease administration services to confirm performance with their duties.
• Ensure all rent payments are made timely and accurately.
• Manage lease database, verify the accuracy and integrity of real estate portfolio data.
• Provide insights to the configuration of the lease database and support any migration to a new database.
• Onboard new landlords into the payment system to enable all lease related payments.
• Proactively monitor and report on key lease dates (i.e. lease expirations, termination options, renewal options, etc.) to support Real Estate transaction management team.
• Assist the Real Estate transaction team with the execution of all leases, Commencement Date Memorandums, SNDA's, Estoppels and other lease related agreements.
• Actively monitor leases to confirm accuracy and pursue changes with the landlord to update legal entities, notice sections and other sections of the lease agreement as we make internal changes in our business.
• Manage correspondence with third parties, engage internal stakeholders and respond to inquiries, as applicable.
• Participate in the close-out process for all sites that we are vacating or surrendering.
• Track and manage security deposit returns, TI allowances, identify opportunities for reduction or cost savings with CAM reconciliations, audits, or property tax appeals.
• Confirm lease abstraction, modifications, payment of lease obligations, and financial setup are in compliance with ASC 842/IFRS 16 and ServiceNow's accounting policies
• Oversee our tax obligations in relation to both our personal and real property tax obligations for all our sites. Establish accruals for future payment obligations and adjust as necessary.
• Analyze and summarize portfolio data and metrics to gain insights into portfolio performance to drive business recommendations. Develop accessible and actionable dashboards and reports, leveraging data visualization tools (i.e., Tableau or similar) for presentations to leadership.
• Manage the Flex office / Pass program including reconciliation of users and utilization trends.
• Continuously improve processes related to the lease administration and portfolio management functions.
• Additional duties as assigned to support management of the real estate portfolio.

Qualifications

• Must possess high attention to detail and commitment to data accuracy and integrity.
• Excellent written and verbal communication skills.
• Flexible, agile, and adept at pivoting to accommodate shifting priorities.
• Advanced in Excel and PowerPoint, Tableau and other dashboards is a plus.
• Able to work with limited guidance on monthly, quarterly, and ad hoc deliverables.
• Direct corporate real estate experience is a plus - experience with LeaseCalcs or similar lease admin database.
• Ideally possessing a prior educational background in Real Estate, Accounting or Finance with 5+ years of relevant work experience
• Demonstrate a strong work ethic, dependability, accountability, and responsibility, coupled with high organizational skills; capable of multitasking, meeting deadlines, and working under pressure.
• Ability to understand and interpret complex commercial lease terminology (base rent, operating expenses, commencement date, rent commencement date, real estate tax, insurance obligations, etc.)
• Basic understanding of lease accounting under ASC 842.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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