Quality Assurance Nurse

OUR  MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. 

WHAT YOU’LL DO

The Quality Assurance Nurse (QA) plays a vital role in upholding Thyme Care’s high-quality standards by conducting quality audits that evaluate nurse-member interactions (via telephone, text, and e-mail) against established quality standards, to ensure compliance, and support remediation plans as needed. This position reports to the Manager of Education and Enablement, and involves conducting quarterly call audits and documentation reviews, in addition to providing coaching and feedback sessions to each nurse team member. A summary of findings and audit scores are then provided to clinical leadership to confirm compliance, performance, and address any gaps affecting service delivery. Quarterly audits are conducted on all nurse team members with a focus on adherence to regulatory requirements, comprehensive assessments, effective goal setting, and member support in driving outcomes to meet established goals. Audit frequency is increased to weekly for new hires and nurse team members not meeting established quality scores. 

The Quality Assurance (QA) Nurse will also serve as a resource for clinical expertise, collaborate with clinical leadership and cross-functional teams to enhance services offerings, and support the implementation of best practices in oncology case management, care navigation, and population health. 

Although the primary focus of this role is auditing and coaching, this role will also provide support to the Education and Enablement Nurse team with developing and delivering training programs, advanced training, and ongoing education sessions as directed, to meet business needs.

Our dedicated Care Team oncology nurses serve as advocates, navigators, and coordinators for individuals diagnosed with cancer, guiding them through the continuum of care. They conduct telephonic clinical assessments, assist members in managing symptoms, and provide continuous support from initial diagnosis through treatment and transitions of care.

• Conducting routine and ongoing audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
• Create individualized feedback and coaching plans for new hires and nursing team members, based on audit findings.
• Conduct 1:1 feedback and coaching sessions with nurse team members to provide feedback, identify risks, training opportunities, and ensure adherence to operational policies and procedures.
• Support the creation and maintenance of clinical training materials, job aids, and other educational resources.
• Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
• Conduct/Support new hire training sessions as needed
• Conduct new hire ramp-up auditing and feedback sessions 

This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management to meet business needs.

WHAT YOU’VE DONE

To hit the ground running, the ideal candidate should have a proven track record of roles that ensured high-quality care, coaching nurses, and contributing to clinical onboarding and training.

• Education: Bachelor of Science in Nursing (BSN) required; master’s degree in nursing or related field preferred.
• Licensure: Current RN license active, unrestricted, and in good standing.
• Experience: Minimum of 5 years of clinical nursing experience, with at least 2 years in a training or quality auditing role, or equivalent experience. Previous experience in Oncology as a Nurse Navigator, Case Manager, Disease Management. 

• Skills: Proven track record of functioning in roles that focused on assuring high-quality care, strong leadership, communication, and organizational skills.  Proficiency in auditing, providing feedback and coaching to nurses and/or other clinical team members, and developing or contributing to clinical onboarding and training programs

Within your first three months, you will:

• Have completed training and are on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations
• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them
• Have built strong, trusting relationships with Care Team nurses, where listening and empathy are the foundation for every interaction both with our members and with each other.
• Partner with QTE team and Nurse Team Leads to develop and deliver clinical onboarding and general training. 
• Audit nurse-member interactions (via telephone recordings, text, email, etc.) against our quality standards to ensure they are consistently met, and support remediation plans as appropriate.
• Continually raise the bar in clinical quality and improve the standard of care through coaching and objective, effective feedback delivery.
• Identify and surface quality trends and training gaps, to enhance training and coaching delivery, in addition to reference materials of the Care Delivery team.
• Contribute to quality improvement initiatives and regulatory, quality, and experimental audits, as needed.
• Constantly be on the lookout to improve the effectiveness and quality of our work with our members.

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you, deeply.

A BSN. You must have Bachelors of Science Degree in Nursing and an unrestricted Registered Nurse (RN) license and willingness to obtain additional state licenses, as needed.

Experience. You have at least 5 years of nursing experience with 3 years of oncology nursing and/or case management. Additionally, you have experience with clinical education and regulatory/quality audits.

An eye for quality. You are passionate about upholding and raising the bar in delivering high quality care and challenging the team to adhere to and improve the standard of care, to beat their best and never lose sight of the goal.

Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.

Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with colleagues and articulate feedback effectively and objectively.

Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.

A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $39.90/hour. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered so we allow some choice between equity and cash.
Full-time position Day Shift with potential for occasional PM shifts to meet training and auditing needs. This role offers flexibility, with options for remote work or a hybrid arrangement based in our Nashville office.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.