Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
We’re looking for a compassionate people manager and customer support professional who will help to build a best-in-class support experience for our providers (therapists and other mental healthcare professionals operating private practices) and their clients (people receiving therapy).
You’ll help build, grow, and refine how Grow provides support around medical billing-related issues. This involves explaining how Insurance, Copays, and Deductibles work, setting up policies that benefit both our Provider and Client experiences, and collaborating with our Engineering and Billing Support teams to ensure we’re following industry best practices and providing our stakeholders with top-notch support.
In this role, you will:
- Lead a team of provider & client outreach specialists who respond quickly and accurately to questions via chat and email
- You’ll help build, grow, and refine how Grow provides support around Billing-related issues. This involves explaining how Insurance, Copays and Deductibles works, setting up policies that benefit both our Provider and Client experiences, and collaborating with our Credentialing and Collections teams to ensure we’re following industry best practices and HIPAA compliance.
- Act as a key contributor towards large-scale outreach projects which are critical towards stakeholder satisfaction and organizational growth
- Be a critical part of our Insurance Operations Department, working to improve our key metrics and grow our PCO Team’s capacity over time
This is a remote role, and you’ll work with a mostly remote team.
- You have at least 4 years of experience specifically in customer service/support in a healthcare organization. We’d also strongly prefer some experience with responding to customers via Chat.
- You have 2 - 4 years of experience managing a team of 5-10 people to achieve specific and measurable goals. Experience managing growing teams is a plus
- You have experience with insurance benefits and being able to explain complex medical insurance concepts to customers and providers, such as how copays, coinsurance, and deductibles work
- You have a basic understanding of how to verify and check benefits across a variety of platforms, such as Claim MD or Availity (with medical coding/billing experience a plus!)
- You are comfortable with numbers. You’ve built metrics around time to respond / time to resolution and use that data to drive decisions.
- You have strong communication skills and can quickly and succinctly present your ideas to company executives.
- You have a bias for action and care about delivering results and meeting deadlines.
Note: Please upload your resume in PDF format
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
#LI-REMOTE
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What the Team is Saying
.JPG)
.JPG)
.JPG)
.JPG)
.JPG)
.JPG)
.JPG)
.JPG)
What We Do
We believe that therapy is an essential part of becoming the best versions of ourselves. No matter who you are or where you are starting, it’s more than support through challenge - it’s the foundation to grow, heal and lead lives that are more resilient, empathic, hopeful and powerful.
Everyone should have the opportunity to receive personalized therapy, and therapists should be able to serve the communities they care about most, not just the 10% of people who can afford to pay out of pocket.
Our mission is to help people get quality mental health care, by supporting the therapists who are looking to serve them.
Grow Therapy empowers independent therapists to launch and grow thriving in-network private practices by enabling them to tap into large scale credentialing, referrals, administrative and community support enabled by our passionate team/products. When therapists no longer have the hassle of mundane admin tasks like billing and insurance claims or the limitations of out-of-pocket-only payment options, they can provide care to the communities who need it most!
To achieve our lofty ambitions, we’re building an ambitious team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and bring Grow’s mission to life from the inside-out, promoting holistic wellness for all team members. We balance our determination with a culture that champions well-being, from unlimited PTO and a Winter Break to Mental Health Mornings and learning and wellness stipends.
Grow is backed by top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Nurx, PatientPing, and Blackstone. We have a long way to go to maximize our impact, but if we do our job well, in the coming years we will make a difference in countless lives. We hope you’ll join us!
Gallery
Grow Therapy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
