Product Support Specialist

Hey there.
At Clay, we believe in empowering the growth of every business. We're on a mission to help teams grow their customer base by finding and reaching out to the right people.
Navigating the world of go-to-market data is a complex task involving data aggregation, transformation, and automation. We believe better software enables teams to become more effective in creatively seeking and reaching out to the people that matter. We are building a new type of data workflow tool that allows any team to find the right data, craft custom workflows, and automate their go-to-market strategy. We like to think of Clay as a composable canvas that unlocks power and creativity for growth-focused teams.
Building a powerful yet easy-to-use tool that enables complex data aggregation, transformation, and automation is no easy feat. It takes a huge amount of creativity, discipline and attention to detail. It also takes a team of brilliant minds, collaborating, supporting and learning from each other.
At Clay, we hold two things to be true as we grow our team - hiring is more about the person and less about the description; diverse teams build the strongest, most meaningful products. We are committed to building a team that reflects these beliefs, and cannot wait to speak with you.
Product Support Specialist @ Clay
Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a support specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product.
This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.
What You'll Do

• Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
• Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
• Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
• Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.

What You'll Bring

• You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
• You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
• You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
• You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.
• You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.

Working @ Clay
Based out of a central office on 19th Street in Manhattan's Flatiron District. We love the energy of in-person collaboration while also offering the flexibility to work from home when needed.

• Competitive salary and role trajectory. Roles, responsibilities, and comp grow as we do.
• Health insurance. Fully funded, high quality health, dental & vision coverage.
• Visa sponsorship. We get it - it's an arduous process, but we're not scared of it.
• Flexible schedules and paid time off. We ask team members to take at least 3 weeks fully-disconnected per year, with a flexible vacation policy beyond that.
• Mental health. We're currently building a plan to help you find coaches, mentors & mental-health services.
• Personal comfort. Order whatever equipment you think will help you work more enjoyably.

Learn more about Clay, how we think about the world, the vibes and what it's like to work with us right here!