Product Operations Analyst

Alloy is where you belong!

Alloy is a leader in the fraud prevention space. We help some of the most innovative banks and fastest growing fintech companies grow and scale operations by allowing them to find more good customers and onboard them without increasing the risk of fraud. 

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Best Fintech to Work for by American Banker, and Best Place to Work by Built in NYC year after year. 

Check out our investors and read more about us here.

Why we're hiring

We’re seeking out a scrappy, metrics-driven product operations analyst to help supercharge Product & Engineering Operations! This role will report to the Senior Technical Chief of Staff and work closely with the CPO, CTO, and P&E leaders. The Product Operations Analyst will be critical in building out the processes and insights that help us to drive efficiency and build a world class product. 

What you'll be doing

The Product Operations Analyst will support all things P&E operations, working both tactically and strategically to make sure everything runs smoothly, while driving improvements in the way we work. This is a great role for someone who loves variety, working cross-functionally, and using a blend of people skills and technical abilities to get a job done. You will partner with leaders and teams throughout the whole organization.

As Product Operations Analyst, you will: 

• Improve, manage and socialize our processes for feature requests, bugs and product work.
• Build internal reporting capabilities to create leadership-level visibility into product performance, internal efficiency, and operations.
• Plan and manage recurring team rituals, including offsites, All Hands, Hackathons, etc. Drive iteration on the agenda and goals with feedback from across the organization.
• Work cross-functionally with partners in Finance, Revenue, Marketing, & Professional Services to support various operational needs and build relationships.
• Assist in building a brand new Product Operations function at Alloy, helping set the strategy, culture, and internal storytelling of the way we work.

Who we're looking for 

We're a lean team, so your impact will be felt immediately with opportunities to grow as the company continues to scale. If this all sounds like a good fit for you, come join our team!

The ideal candidate:

• Can build systems and processes to facilitate internal operations.
• Enjoys being scrappy and moving fast, while continuing to iterate for continual improvement.
• Is a great communicator and relationship builder.
• Cares about culture and will be a key influencer in building a high-performing team.

Candidates for this role should have: 

• 3+ years of relevant project management or analyst experience with a demonstrated track record of accomplishing goals and meeting deadlines.
• Proven problem solving, analytical, and organizational skills.
• Experience working in a technology organization, preferably software and product development, and the ability to work with product and engineering leaders and SMEs. 
• Exceptional communication and interpersonal skills, ability to engage with technical and non-technical audiences.
• Experience working in a highly cross-functional environment.

Nice to haves:

• Experience with Jira, Pendo, or other engineering or product tooling
• Experience building metrics reporting capabilities for product & engineering teams

We're a lean team, so your impact will be felt immediately with opportunities to grow as the company continues to scale. If this all sounds like a good fit for you, come join our team!

At Alloy, we strive to attract and retain talent with a total rewards program that is competitive with other organizations of our size and stage. We are committed to ensuring each new team member has what they need to be successful in their role with a balanced range of compensation, equity, perks, and benefits. We actively share our philosophy with employees, to foster openness and clarity. Finally, we work to administer our philosophy and drive consistency to promote equity and monitor the fairness of outcomes.

This position has a starting base salary of $122,000 and a midpoint base salary of $144,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs).

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Learning & Development annual stipend
• Well-being benefits include access to OneMedical, Headspace, and more

How to Apply

Apply right here! You've found the application!

Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.