Every morning, 11,000 Americans wake up and begin their first day of retirement. While retirement should be an exciting, empowering, and fulfilling part of one’s life, the reality today is that retirement brings along with it a fundamentally new set of challenges that make it an overwhelming time for many.
At Chapter, we believe that the current infrastructure for retirement is broken, and we’re on a mission to fix it. We’ve started by building industry leading technology to solve the first major obstacle in retirement: navigating Medicare (healthcare coverage for retirees over 65). Our products help seniors sign up, choose an insurance plan, and leverage their plan after they are enrolled. And, unlike most Medicare advisors who only search plans that pay them, Chapter searches every Medicare option nationwide. This allows us to find savings and benefits that others miss.
But our ambition doesn’t stop with Medicare — we seek to transform the way that Americans navigate and experience retirement. If this sounds exciting to you, we’d love to speak with you.
About the Role:
Chapter has built industry-leading, proprietary technology to fulfill a simple promise: Help retirees find the best health coverage to meet their needs while reducing what they pay for it. We are growing incredibly quickly and are looking for a senior product manager to own our flagship product and main revenue driver: our Medicare recommendation suite.
As the lead product manager for our Medicare recommendation suite, you will be responsible for building and executing a product strategy to support our company’s fast paced growth. You will own our recommendation engine (which matches consumers to the right Medicare plan) as well as our advisor facing workflow products and CRM (which track customers through our sales cycle). Additionally, you will partner with our Data Science and Engineering teams to build net new products/feature sets that help us intelligently scale our offering.
This role is a hybrid role located in NYC.
What You'll Do:
- Partner with the General Manager of our Medicare business to build a strategy for scale
- Partner with our Head of Data and Tech Lead to develop novel, AI-driven capabilities that help us detect and correct inefficiencies in our Medicare sales cycle
- Build product guardrails and interventions to ensure we’re able to efficiently scale our best-in-class user experience
- Ruthlessly prioritize and help the team maintain a fast product release cadence
- Work with our Head of Product and other product managers to help shape product processes and culture
About You:
- 7+ years of product management experience at a tech-driven company
- Able to quickly learn new topics, including the nuances of Medicare and other domains, to guide your understanding of user flows, pain points, and opportunities
- Demonstrated ability to craft, communicate, and garner support for a product strategy
- Strong user empathy and an eagerness to understand the world from our users’ perspectives
- Exceptional cross-functional communication and collaboration skills
- Quantitative analytics skills that reflect an ability to make data-driven decisions
- Creativity and vision that allow you to take leaps when data is not available
Bonus points
- Previous experience working in fast paced, ambiguous start-up environments
- Experience scaling a complex product significantly
- Experience with AI/ML tooling
- Experience building analytics leveraging technologies like SQL or Python
Chapter Offers All Employees the Following Benefits and Perks
- Full medical, dental, and vision, premiums covered at 100% for full-time employees on our base plan
- Unlimited PTO, a winter break shutdown, and paid holidays to encourage a healthy work-life blend
- $500 desk setup subsidy to set-up your unique home office
- $100/month health and wellness subsidy
- Benefit from our partnerships with Spring Health (mental health support), Rightway (care navigation), Carrot (fertility support), and OneMedical (concierge and telehealth care) to prioritize your well-being.
- In-office lunch on Tuesdays, Wednesdays, & Thursdays, and a stocked office pantry
- Generous and competitive parental leave for all parents
- A beautiful NYC (SoHo/West Village area) office and a hybrid in-office policy — dogs welcome!
We think the starting salary for this role will be in the $190,000 - $275,000 range, but it might vary depending on skills and experiences. If you think you'd be a good fit for the role, you should apply. All of our offers are based on our assessment of each individual's unique skills and experience.
We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.
Our Commitment
Chapter embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Chapter will provide any necessary accommodation during the recruitment and selection process to an employee or applicant with a disability.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.
Top Skills
What the Team is Saying
What We Do
Here at Chapter, we aim to help seniors not only navigate the complexities of Medicare, but also to transform the way seniors transition into and experience retirement. This is not easy, and no one else has succeeded at this endeavor. For us to achieve this mission, we have to have a deeply shared understanding of who we are and who we strive to be. We’re building team of exceptional of humans, and Chapter’s culture is built on four pillars:
Put Members First
-We relentlessly pursue opportunities to improve the lives of our members, above all else
Real Transparency, Not the Buzzword
-We share as much information and context as possible to help arm Chapterians with what they need to make their own decisions about their work
Invest in Each Other
- We believe each Chapterian has a responsibility to not only collaborate and communicate effectively, but to help those they work closely with learn and grow during their time here
Ownership Without Ego
- We think about problems from an end-to-end perspective with a strong bias to action. We are not afraid to admit when something doesn’t work and learn from that experience
Why Work With Us
A core part of our culture is the belief that every person invests in helping each other learn and grow during their time at Chapter. This isn’t just a company with a once a year review serving as the only time you receive feedback — we aim to create opportunities and an environment where small and big moments provide meaningful opportunities.
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Employees engage in a combination of remote and on-site work.
