Product Designer Account Management, Authentication, and Transactions

Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.
Job Description
Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
This role reports to the Senior Director of Product Design of Commerce- Account Management, Authentication, and Transactions.
Primary focus
The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.
This role will support in the process to conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.
This role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation.
Key responsibilities

• Support the delivery of the end-to-end UX for high-value, consumer-centric digital products.
• Support the translation of requirements to flows that can leverage from existing flow and/or establish new flows.
• Participate in growing the fidelity of the UX flows and care for the edge cases, and the nuances of the experience across various devices.
• Participate in driving UX design solutions by combining industry best practices with your own expertise and insight about human behaviour.
• Work along with and be mentored by foundational leads, such as- UX research, UX engineer, UX design systems lead, and also UX content design/UX writer
• Partner with senior Product Designers, Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products. Collaborate with product designers and product owners and engineers to successfully deliver products to market.
• Contribute to the design team in the activities around ideation and concept explorations.
• Have a human centered design approach to how to evolve our output and process.
• Maintain a critical eye, and an obsessive attention to detail.
• An ambassador to a healthy and collaborative culture for our product organization.

Qualifications

• Deep operational knowledge and expertise in every aspect of UX and product design.
• Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.
• Robust root cause analysis and problem solving skills with a focus on delivering results
• You are agile and nimble in the elegant manner in which you pivot.
• Strong collaboration skills, that enables you to bring colleagues and stakeholders along on the journey.
• Resillience skills that enable you to feel at home in a fast-paced, iterative, and collaborative environment.
• Robust prioritization skills that enable you to work on multiple tracks and pivot from one project to another.

Nice to Have:

• 3+ years industry experience in the field of UX/Product Design
• Worked in a commerce experience in the past.
• A degree in design, computer science, human factor design
• Strong experience of consumer digital product best practices, technologies, and tools.
• An online portfolio reflecting that experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology
• Advanced expertise with leading design tools, including the Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools
• Past experience working on a commerce product that entails a commerce journey
• Demonstrated expertise and experience designing for web, mobile, and other application platforms

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $165,000; bonus and long-term incentive eligible
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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