Mgr, Data Insights

Does using data science to solve business problems sound intriguing? Enjoy working collaboratively with diverse teams? Analytical, strategic and tech savvy? Then working within our Credit Services Team at Spectrum may be a great fit for you.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Credit Services Team uses advanced analytics and data science to develop credit solutions for our mobile and cable customers. Our customer-centric approach to finding solutions helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Data Insights Manager in the Credit Services department, you'll manage the front-end reporting side of the customer experience metrics platform. You'll work with product leadership to define key product and feature-specific metrics needed to make data-driven decisions to improve customer-facing products.
WHAT OUR DATA INSIGHTS MANAGERS ENJOY MOST

• Actively engages with Credit Services' leaders to provide analytical insights that enable operations to reduce risk in the development and execution of processes to enhance revenue while reducing losses.
• Conducts deep-dive analyses to understand program performance, conducts complex multivariate analysis that addresses key strategic questions and drives ad hoc projects.
• Monitors and evaluates performance of strategies and plans to evaluate business impacts while defining opportunities to optimize.
• Manages project plans, resources, and vendor relationships to ensure projects are delivered with the highest quality.
• Oversee the creation of automated, customer-readable reports using tools such as Tableau and Excel.
• Partner with Information Technology and Business Intelligence organizations to obtain new reference data sources.
• Work with the technical and leadership team to ensure all individual projects are appropriately supported and completed on time.
• Recruits, manages, and develops analysts.

If you have in-depth business acumen and a sense of urgency to achieve results, this could be the role for you.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: working within a data platform and data analysis environment: 5 years or more; managing complex projects: 5 years or more; leading teams of data analysts and data scientists
• Education: Bachelor's degree in Data/Business analytics, market research, consumer insights or quantitative analysis or related field
• Technical skills: Demonstrated in-depth skills with SQL, Python/SAS programming, Excel, and data visualization skills such as Tableau
• Abilities: Balance conflicting resource demands and internal pressures with focus towards business priorities; communicate effectively with internal and external customers both verbally and in writing; manage development within a variety of technology stacks; manage complex and diverse projects simultaneously; supervise and motivate others

Preferred Qualifications

• Experience: Management or leadership: 2 years or more
• Education: Relevant Master's degree
• Knowledge: Telecommunications industry

Working Environment - In-office; some travel required
SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards:

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MPD540 2024-39011 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.