Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Network Services Manager of Workforce Management is primarily responsible for partnering with the Network Services leadership team, Finance, Sales, and Care to deliver daily, weekly, monthly, annual strategic and operational workforce plans to meet our customer service level expectations and operational expense expectations. The Manager works as part of the broader Network Services Workforce Management team with responsibility for specific business disciplines (Field Services, Plant Operations, Construction, B2B Operations) and/or aligned to specific geographies.
Responsibilities
- Coordinate activities and actions across all stakeholder groups regarding Network Services technician resource allocation.
- Track the demand of work coming from customer requests (installs and repairs) and company-initiated jobs, understand variances, develop recommendations, and set corrective courses of action to those variances at the lowest operating level.
- Track the supply of technician resources from in-house and business partners, accounting for geolocation specific variables, tenure, skills, and labor considerations. Understand the drivers to variances in plan, develop recommendations and set corrective courses of action to those variances at the lowest operating level.
- Effectively understand and communicate throughput and rate opportunities at the lowest operating level.
- Partner with dispatch and field operations to build quota activation plans driven by the supply and demand variables at the lowest operating level.
- Leverage accumulated data, identified trends and targeted KPIs to forecast short- and long-term staffing plans with corresponding budgets, partnering with BU leads for adoption of staffing and budget forecasts.
- Formulate communication protocols within the operating unit that facilitate transparent information sharing and operational alignment to Network Services and corporate objectives.
- Partner cross-functionally with Finance, HR, and Business Leaders to track and plan for major organization-wide initiatives, including launching actions plans to close gaps in the workforce plan.
Qualifications
- 5+ years of experience in a workforce planning operational roles.
- Bachelor's degree in economics, finance, computer science, business, or a related field preferred.
- Experienced in developing complex business plans and operating models.
- Experience with workforce data modeling concepts
- Extensive knowledge of Microsoft 365 applications.
- Strong understanding of broadband industry, forecasting, and optimization logic.
- Remedial knowledge of field operations, plant operations, construction, engineering design, dispatch, and direct support operations.
- Financial and economic principles acumen.
- Exceptional presentation and communication skills with the ability to summarize analytic findings to both technical and non-technical audiences.
- Demonstrated analytical and critical thinking skills.
- Ability to collaborate with and build effective business partnerships at all levels of the organization.
- Ability to work independently and with others at all levels within the organization.
- Growth mindset and mentally primed to take on challenges and adopt effective problem-solving strategies; encourages team to embrace growth mindsets.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Long Island
New York CIty
What We Do
We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.
We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.
New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.
Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.
Why Work With Us
Optimum is part of a family of brands under Altice USA covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.