Manager, Performance Operations (Part-time Contract)

Pearl Health is restoring the independence and joy of practicing medicine for doctors in the United States. Our healthcare system has burdened our doctors with too much process, while removing them from what they do best: caring for those we love most. We are a team of physicians and public health experts (Stanford, Dartmouth, Harvard, Mass. General), technologists (athenahealth, Apple, Amazon, Meta, Flatiron), healthcare innovators (Oscar, Aledade, Stellar, Arcadia) and experienced risk management professionals (CVS/Aetna, Humana, Cigna, United, Bridgewater) who believe that primary care providers (PCPs) are the key to the United States’ future health. Pearl recently announced a strategic partnership to proliferate value-based care with Walgreens, one of the largest healthcare companies in the country. Our investors include Andreessen Horowitz, Viking Global Investors, AlleyCorp, and SV Angel. 

Pearl Health helps PCPs who are overwhelmed by the demands of an aging population and the unpredictable business model inherent to Medicare. Over time, this solution will empower PCPs to provide better care to the country. We believe there is a need to bring humanism back to healthcare by giving physicians the ability to better allocate their time with patients, increasing their autonomy, creating incentives that are aligned with achieving better outcomes through clinical decision-making powered by actionable intelligence, and making risk more available and more readily optimized through an intelligent marketplace. 

Pearl’s Performance Operations team leads initiatives aimed to improve client performance in value-based care programs. We are responsible for translating performance opportunities into actionable approaches, incubating and testing new ideas, and partnering with our Product and Customer Success colleagues to scale those that work. 

We are seeking a curious and motivated part-time Operations Manager to join our team on a contract basis. In this role, you’ll collaborate with different teams to execute a variety of processes, while also supporting the development of new capabilities for our clients. 

You should be: curious and always looking to learn something new; a systematic thinker who is comfortable prioritizing multiple critical projects; an effective communicator; and a collaborator who is willing to jump in wherever help is needed. An interest in value-based care and experience with patient engagement will make you an ideal candidate. This role will report to our Head of Performance Operations. 

To be successful in this role you will:

• Support day-to-day core functions to help our team operate effectively and efficiently, including:
• Analyze quantitative and qualitative user feedback to make recommendations to improve engagement with the Pearl product
• Collaborate with marketing team to implement an enablement strategy for new clinical Platform features
• Employ project management skills to coordinate and push initiatives forward
• Partner cross-functionally (marketing, product, customer success, clinical strategy) to build and deploy patient engagement campaigns
• Support the Head of Performance Ops with vendor relationship management.
• Surface areas for process improvement across our operations and make structured recommendations based on lift/impact as we continue to scale.

• 3+ years of experience in patient engagement, provider support, or operations-oriented role within health care environment  
• Comfortable using various tools like SMS software, Google suites, etc. to execute tasks
• Can reliably execute processes while also working with a cross functional team to develop and deploy new strategies
• Metrics driven, with keen attention to detail
• Experience working at a startup a plus
• Experience working with BI tools such as Mode a plus
• Bachelor’s degree or equivalent work experience

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Our definition of diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. We believe all of our colleague’s points of view are integral to our success, and that inclusion is everyone's responsibility and a cause of beautiful things. 

We welcome candidates from all backgrounds and are committed to a fair hiring process free from discrimination and focused around problem solving, improvement, and mutual empowerment. 

We are a remote-first company, with a concentration of team members at our NYC headquarters and in the Boston area.  

The hourly compensation range Pearl Health expects to pay for this position is between $55 and $75 for 20 (on average) hours of work per week. Where a given candidate falls within that range will depend on a variety of factors, including, but not limited to, the candidate’s relevant skills, experience and location, labor market conditions and participation, if any, in other compensation arrangements.  

We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.  

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