At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. All salaries ranges are standardized nationwide and will not vary by region.
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If you are an Internal Candidate, please apply via our Internal Job Board.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
This role will be hybrid in our Denver, CO office.
Guild is hiring a Manager, IT Services, in this role you will lead a dedicated team responsible for IT support and asset management, while ensuring seamless productivity across a broad range of business tools. Your role is pivotal in maintaining and continuously improving our technical services. You will oversee day-to-day operations, including managing IT ticketing systems, optimizing service levels, and acting as an escalation point when needed. You will drive efficiency by collaborating with stakeholders to maintain and enhance our internal systems. Your leadership will be key in coaching and guiding your team to deliver solutions that align with the organization’s needs.
As a Manager, IT Services, responsibilities include:
- Lead and manage the daily operations of the IT Services teams, providing direction, guidance, and oversight to IT Service Desk Support Analysts.
- Collaborate cross-functionally to ensure our support processes are in alignment with engineering, product, business operations and other Guild teams
- Track ongoing priorities and the team's progress within a designated period to ensure deadlines are hit in our ticketing system
- Develop, implement, and maintain KPIs for Service Desk in order to provide high-quality service to Guild Employees, both on-site and remote
- Actively coach, train, and mentor team members in technical skills, customer service, and IT best practices.
- Provide career guidance and development opportunities to all SD team members
- Manage the team’s workload, deliverables, and escalations
- Support the team with employee lifecycle considerations (onboarding, offboarding, and department transfers)
- Create and maintain documentation for internal tasks and procedures
- Ensure all SLAs are kept up to date, through regular review and collaboration with leadership, and met by the team
- Manage vendor relationships and monitor/audit the usage of Guild’s tools
- Facilitate regular status meetings with stakeholders as needed
- Participate in staff recruitment and retention activities
The ideal candidate will have:
Required Proficiencies:
- 3-5 years of IT management experience preferred.
- Experience managing MacOS & Windows remote endpoints
- Knowledge of Jamf, Intune, Google Workspace, and Okta required
- Salesforce Administration experience preferred
- Data driven decision maker
- Strong customer service focus and ability to interact with anyone at all levels of Guild
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a salary range of $100,000 - $118,750, as well as company stock options.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
What We Do
Guild’s Career Opportunity Platform™ enables forward-thinking employers to invest in their employees, unlocking life-changing opportunities for personal and professional growth through education and learning programs, career development, and one-on-one coaching. Guild partners with the nation’s largest employers — including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, Providence Health, and The Walt Disney Company — to create cultures of opportunity that will help them attract and retain top talent, and build the workforce of the future. Guild offers a marketplace of curated education and learning programs designed for what working adults need to succeed in their programs. Layered onto that is support, guidance, and resources at every step to help ensure the new skills employees are building translate into career pathways that are in demand at their companies — all without paying for tuition or career services on their own.
Why Work With Us
As a certified B-corp with a double-bottom line business model that does well by doing good, we're looking for people who want to help us expand economic opportunity through education. You’ll join a driven and collaborative team, be challenged every day and go home knowing you’re helping to make a difference in the lives of working adults.
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