Search the 2 jobs at Guild

The Senior Manager, Enterprise Resolution oversees the investigation and resolution processes for Tier 2 incidents and support tickets. They monitor team performance, analyze trends, foster collaboration, and refine incident management policies. The role requires a strong understanding of business processes and technical problem-solving skills to ensure swift and accurate outcomes aligned with business objectives.

The Senior Producer will create story-driven learning content by conducting high-stakes interviews, oversee the production process, guide video editing, and manage content organization to ensure effective learning experiences at Guild Academy.